Remote Client Onboarding & Success Manager

Nelnet; Concord (NH); Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA and FSA

Earned time off (generous)

401K/student loan repayment

Life insurance & AD&D insurance

Employee assistance program

Employee stock purchase program

Tuition reimbursement

Performance‑based incentive pay

Short- and long‑term disability

Robust wellness program

Job summary

Nelnet is seeking a remote, full‑time Client Success Onboarding Specialist to lead end‑to‑end onboarding, training, and ongoing support for educational platforms. You will coordinate kickoff activities, configure workflows, and drive product adoption across multiple stakeholders, delivering training and resources to administrators and end users.

You will collaborate with product, engineering, and support teams to resolve issues, improve processes, and contribute to roadmaps.

Qualifications

• Bachelor’s degree in Business, Education, Technology, Communications, or related field; or equivalent experience.
• 2+ years in client success, implementation, system onboarding, or client‑facing technical roles.
• Experience configuring systems, delivering training, and supporting workflow development.
• Experience troubleshooting technical issues and working with cross‑functional teams.
• Experience creating process documentation, guides, or training materials.
• Preferred: SaaS environments, QA testing, or product operations.

Responsibilities

• Lead new client onboarding from kickoff through go‑live, including workflow configuration and deliverable management.
• Conduct product demos, discovery sessions, and client education to support adoption.
• Deliver customized administrator and end‑user training and maintain training resources.
• Develop, document, and refine onboarding workflows, process guides, and internal procedures.
• Mentor and support team members on processes, system navigation, and client engagement best practices.
• Monitor client usage and re‑engage low‑usage customers to promote adoption.
• Serve as the primary contact for ongoing client questions, troubleshooting, and relationship management.
• Coordinate technical issue resolution and translate requirements across internal stakeholders.
• Support major incident response by coordinating communications and stabilizing client experience.
• QA testing for product releases and provide insights to influence product improvements and roadmap.

Skills

Client Engagement

Technical Aptitude

Process Optimization

Cross‑Functional Collaboration

Problem Solving

Education

Bachelor’s degree or higher

Job description

Nelnet is seeking a remote, full‑time Client Success Onboarding Specialist to lead end‑to‑end onboarding, training, and ongoing support for educational platforms. You will coordinate kickoff activities, configure workflows, and drive product adoption across multiple stakeholders, delivering training and resources to administrators and end users.

You will collaborate with product, engineering, and support teams to resolve issues, improve processes, and contribute to roadmaps.