Remote Client Success Coordinator — Campaign Ops

Oxford Road; California; À distance; USD 36 000 - 45 000; Plein temps

Résumé du poste

Oxford Road, the world’s premier independent audio ad agency, seeks a detail‑oriented Client Success Coordinator to support the Client Success team. You’ll help keep campaigns running, inform clients, and ensure smooth cross‑functional operations in a fast‑paced, high‑trust culture.

This entry‑level role emphasizes ownership, proactive thinking, and curiosity about performance media and agency operations. You’ll work with the Client Success Manager to deliver accurate results and exceptional

Qualifications

• 2 or more years of experience in client services, account coordination, agency operations, or a related field (internship experience considered)
• Exceptional organizational skills and attention to detail across multiple accounts and workstreams simultaneously
• Strong written and verbal communication skills; professional and confident in client-facing interactions
• Proficiency in Google Workspace and Microsoft Office; familiarity with Salesforce, Basecamp, or project management tools is a plus
• A proactive, ownership-oriented mindset; someone who anticipates what is needed and acts without being asked
• Comfort working in a fast-paced environment with shifting priorities and a high bar for quality

Responsabilités

• Campaign Launch Coordination: Support new client onboards by executing all setup tasks: Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and finance account setup
• Coordinate internal kickoff preparation in partnership with the Client Success Manager
• Ensure all client-facing and internal materials are ready and accurate before launch
• Reporting & Performance Support: Pull, QC, and format weekly performance reports for Client Success Manager review prior to client delivery
• Maintain and quality-check client dashboards (Tableau, Qlik, or equivalent) before every client review
• Flag anomalies, pacing issues, or data discrepancies to the Client Success Manager proactively
• Client Communication Support: Draft and send recaps following client calls with clear action items and owner accountability
• Respond to client emails within 2 hours or flag to the Client Success Manager if escalation is needed
• Maintain accurate records of all client communications and commitments
• Operational & Cross-Functional Coordination: Manage script variation requests, creative approval routing, and promo code coordination
• Request and process CIA invoices, post invoices, and monthly Salesforce forecast updates
• Coordinate host read calls and radio aircheck retrieval and approval as needed
• Maintain competitive reporting, Salesforce opportunity management, and all client project files
• Growth Signal Support: Maintain awareness of account health and flag any expansion signals, relationship risks, or client feedback to the Client Success Manager
• Support the Client Success Manager in preparing QBR materials, account analyses, and strategic account reviews

Connaissances

Client services

Organizational skills

Communication skills

Google Workspace

MS Office

Proactive ownership

Outils

Salesforce

Basecamp

Description du poste

Oxford Road, the world’s premier independent audio ad agency, seeks a detail‑oriented Client Success Coordinator to support the Client Success team. You’ll help keep campaigns running, inform clients, and ensure smooth cross‑functional operations in a fast‑paced, high‑trust culture.

This entry‑level role emphasizes ownership, proactive thinking, and curiosity about performance media and agency operations. You’ll work with the Client Success Manager to deliver accurate results and exceptional