Remote Client Success Coach — Uncapped Commission & Growth

Limitless Agency; Tampa (FL); Hybrid; USD 55,000 - 127,000; Full time

Benefits offered by this job

Fully remote role

Uncapped commission

Path to leadership

Promote-from-within culture

Job summary

Limitless Agency is seeking a Client Success Coach to own the client relationship from signup through ongoing program completion. This fully remote role requires strategic and technical coaching to help clients activate quickly and stay engaged.

You will manage a 60-client book, drive 70% retention, and collaborate with the team on launches and program updates while earning a strong base and uncapped commissions.

Qualifications

• Experience in client success, account management, and/or coaching in digital marketing/agency.
• High emotional intelligence — able to read a room, build trust quickly, and hold difficult conversations with composure.
• Strong technical understanding of digital marketing, social media advertising, and agency business models, with the ability to speak the client's language.
• Excellent written and verbal communication skills — articulate, warm, confident, and clear.
• Highly organized, with the systems and follow-through needed to manage up to 60 concurrent client relationships.
• Self-motivated and driven, setting high standards without needing to be pushed.
• Comfortable working in a fast-paced, high-growth environment where no two days are the same.

Responsibilities

• Onboarding & First Impressions: Complete welcome calls promptly upon client sign-up; Lead onboarding calls that orient the client to the Limitless Agency program, set clear expectations, and establish rapport from day one; Conduct initial strategy calls to understand each client's agency, goals, niche, and current growth stage; Ensure each client feels confident, clear, and excited about what they've committed to.
• Ongoing Relationship Management: Own the full client journey from welcome call through program completion and beyond; Conduct regular check-in calls on a cadence appropriate to each client's needs and program stage; Monitor client progress, flag warning signs of disengagement early, and act on them proactively; Maintain consistent, high-quality communication with clients via Slack; Manage all client-related tasks, milestones, and follow-ups in ClickUp.
• Coaching & Strategic Support: Develop deep working knowledge of the Limitless Agency system so you can coach clients through it with authority and clarity; Serve as both an account support resource and a strategic advisor; Help clients implement what they're learning, overcome obstacles, and stay on track with growth goals; Communicate complex ideas clearly and simply for agency CEOs.
• Retention & Revenue: Drive client retention to a minimum of 70% at the end of 12 weeks; Identify at-risk clients and develop re-engagement plans; Present upsell opportunities and back-end programs where appropriate.
• Team & Operations: Attend daily team standup; Collaborate on launches and program updates; Proactively flag systemic issues and client feedback to leadership.

Skills

Client success

Account management

Coaching

Communication

Digital marketing

Tools

GoHighLevel

ClickUp

Slack

Job description

Limitless Agency is seeking a Client Success Coach to own the client relationship from signup through ongoing program completion. This fully remote role requires strategic and technical coaching to help clients activate quickly and stay engaged.

You will manage a 60-client book, drive 70% retention, and collaborate with the team on launches and program updates while earning a strong base and uncapped commissions.