Remote Client Success Coach for Limitless Agency

Limitless Agency; Tampa (FL); Hybrid; USD 55,000 - 127,000; Full time

Benefits offered by this job

Fully remote role

Uncapped commission

Path to leadership

Promote-from-within culture

Job summary

Limitless Agency is seeking a Client Success Coach to own the client relationship from signup through ongoing program completion. This fully remote role requires strategic and technical coaching to help clients activate quickly and stay engaged.

You will manage a 60-client book, drive 70% retention, and collaborate with the team on launches and program updates while earning a strong base and uncapped commissions.

Qualifications

• Experience in client success, account management, and/or coaching in digital marketing/agency.
• High emotional intelligence — able to read a room, build trust quickly, and hold difficult conversations with composure.
• Strong technical understanding of digital marketing, social media advertising, and agency business models, with the ability to speak the client's language.
• Excellent written and verbal communication skills — articulate, warm, confident, and clear.
• Highly organized, with the systems and follow-through needed to manage up to 60 concurrent client relationships.
• Self-motivated and driven, setting high standards without needing to be pushed.
• Comfortable working in a fast-paced, high-growth environment where no two days are the same.

Responsibilities

• Onboarding & First Impressions: Complete welcome calls promptly upon client sign-up; Lead onboarding calls that orient the client to the Limitless Agency program, set clear expectations, and establish rapport from day one; Conduct initial strategy calls to understand each client's agency, goals, niche, and current growth stage; Ensure each client feels confident, clear, and excited about what they've committed to.
• Ongoing Relationship Management: Own the full client journey from welcome call through program completion and beyond; Conduct regular check-in calls on a cadence appropriate to each client's needs and program stage; Monitor client progress, flag warning signs of disengagement early, and act on them proactively; Maintain consistent, high-quality communication with clients via Slack; Manage all client-related tasks, milestones, and follow-ups in ClickUp.
• Coaching & Strategic Support: Develop deep working knowledge of the Limitless Agency system so you can coach clients through it with authority and clarity; Serve as both an account support resource and a strategic advisor; Help clients implement what they're learning, overcome obstacles, and stay on track with growth goals; Communicate complex ideas clearly and simply for agency CEOs.
• Retention & Revenue: Drive client retention to a minimum of 70% at the end of 12 weeks; Identify at-risk clients and develop re-engagement plans; Present upsell opportunities and back-end programs where appropriate.
• Team & Operations: Attend daily team standup; Collaborate on launches and program updates; Proactively flag systemic issues and client feedback to leadership.

Skills

Client success

Account management

Coaching

Communication

Digital marketing

Tools

GoHighLevel

ClickUp

Slack

Job description

Client Success Coach

Location: Remote
Employment Type: Full-time
Schedule: 9:00 AM – 6:00 PM ET, Monday–Friday (occasional weekends/overtime during client events, program launches, or intensive onboarding periods)
Base Salary: $55,000–$70,000 USD/year
Commission: Up to $5,000/month — 10% of recurring monthly payments per retained client, plus retention commissions
On-Target Earnings (OTE): $127,000 USD annually (base + full commission at a 60-client book of business)
Start Date: ASAP

About Limitless Agency

Limitless Agency works with digital marketing agency CEOs — people building and scaling their own agencies.

The Opportunity

As a Client Success Coach, you're the primary relationship owner for every client you carry. You're the face they see after they sign, the voice that guides them through the program, and the reason they stay.

This isn't a passive account management role. You're expected to operate at a high strategic and technical level — understanding the Limitless Agency system deeply enough to coach clients through it, hold them accountable to it, and troubleshoot it with them when challenges arise. You're part account manager, part business coach, part strategist. Your book of business is yours.

Your performance is measured on two numbers: activation and retention. The minimum expectation is that clients are activated before Day 21, and that 70% of those clients retain through the 12-week program. That means building real relationships, delivering genuine value in every interaction, and being the kind of coach clients don't want to leave.

What You'll Do

Onboarding & First Impressions

• Complete welcome calls promptly upon client sign-up
• Lead onboarding calls that orient the client to the Limitless Agency program, set clear expectations, and establish rapport from day one
• Conduct initial strategy calls to understand each client's agency, goals, niche, and current stage of growth
• Ensure each client feels confident, clear, and excited about what they've committed to

Ongoing Relationship Management

• Own the full client journey from welcome call through program completion and beyond
• Conduct regular check-in calls on a cadence appropriate to each client's needs and program stage
• Monitor client progress, flag warning signs of disengagement early, and act on them proactively
• Maintain consistent, high-quality communication with clients via Slack, responding with urgency and professionalism
• Manage all client-related tasks, milestones, and follow-ups in ClickUp, keeping your pipeline current and visible

Coaching & Strategic Support

• Develop deep working knowledge of the Limitless Agency system so you can coach clients through it with authority and clarity
• Serve as both an account support resource and a strategic advisor, so clients can bring you real business challenges and walk away with actionable guidance
• Help clients implement what they're learning, overcome obstacles, and stay on track with their agency growth goals
• Communicate complex ideas clearly and simply, since you're speaking with agency CEOs who need clarity, not jargon

Retention & Revenue

• Drive client retention to a minimum of 70% at the conclusion of the 12-week program
• Identify clients at risk of churning early and develop a specific plan to re-engage and retain them
• Present upsell opportunities and back-end programs where appropriate and where it genuinely serves the client

Team & Operations

• Attend the daily 10:00 AM ET team standup, Monday through Friday (mandatory)
• Collaborate with the broader Limitless Agency team on client launches, campaigns, and program updates
• Proactively flag systemic issues, client feedback trends, and process inefficiencies to leadership

Earning Potential

• Base Pay: $55,000–$70,000 USD per year
• Variable/Commission: Up to $5,000/month, paid at 10% of recurring monthly payments per retained client, plus additional retention commissions. Commission is tied directly to client retention — as long as your clients stay, you earn.
• On-Target Earnings: $127,000 USD annually, reflecting base salary plus full commission at a 60-client book of business
• Monthly commission is uncapped, and additional upside is available through clients beyond 60, upsells, and higher-tier programs for top performers

Actual earnings depend on client retention and the size of your book of business.

Career Path & Growth

This role is the entry point into Limitless Agency's coaching track. Coaches who consistently hit or exceed the 70% retention target and grow their book beyond 60 clients have a path into higher-tier coaching positions with higher base salaries, larger client portfolios and increased commission potential, leadership and mentorship responsibilities, and involvement in program development and agency strategy. We promote from within.

Limitless Agency | Tampa, Florida | limitlessagency.com

REQUIREMENTS

Must-Haves

• Experience in client success, account management, and/or coaching, ideally within a digital marketing or agency environment
• High emotional intelligence — able to read a room, build trust quickly, and hold difficult conversations with composure
• Strong technical understanding of digital marketing, social media advertising, and agency business models, with the ability to speak the client's language
• Excellent written and verbal communication skills — articulate, warm, confident, and clear
• Highly organized, with the systems and follow-through needed to manage up to 60 concurrent client relationships
• Self-motivated and driven, setting high standards without needing to be pushed
• Comfortable working in a fast-paced, high-growth environment where no two days are the same

Nice to Have

• Background in digital marketing agency operations, coaching, or consulting
• Experience managing a book of business with 30+ concurrent clients
• Familiarity with GoHighLevel, ClickUp, and Slack
• Prior experience in a performance-based compensation structure tied to retention or renewals

• Fully remote role
• Uncapped monthly commission, with additional upside from clients beyond 60, upsells, and higher-tier programs
• On-target earnings of $127,000 USD annually at a full 60-client book of business
• Clear, defined path into higher-tier coaching positions, with higher base salaries, larger portfolios, and increased commission potential
• Promote-from-within culture — top performers move into leadership, mentorship, and program-strategy roles
• Direct ownership of your own book of business and client relationships