Remote Client Success & Benefits Specialist

American Income Life: AO; Raleigh (NC); Remote; Full time

Benefits offered by this job

Comprehensive benefits including dental and prescription coverage

Flexible schedule

Structured training and performance-based advancement opportunities

Incentive trips and performance bonuses

Inclusive, supportive work culture

Job summary

A company providing permanent benefits is seeking a Client Service Representative to guide families through their benefits program remotely. Responsibilities include explaining benefit options, maintaining long-term client relationships, and ensuring accurate documentation. Candidates should have strong communication skills and experience in customer support. The role offers flexible scheduling, comprehensive benefits, and opportunities for career advancement. Join a positive culture focused on supporting working families.

Qualifications

• Must be legally authorized to work in Canada.
• 1+ year of experience in customer support, administration, or client-facing roles preferred.

Responsibilities

• Explaining benefit options clearly and effectively over Zoom.
• Ensuring accurate and compliant documentation.
• Maintaining long-term client relationships through consistent follow-up.
• Working collaboratively with team members to improve efficiency and service delivery.

Skills

Strong verbal and written communication skills

Excellent organizational and documentation abilities

Adaptability in a fast-paced environment

Problem-solving mindset with attention to detail

Collaborative and team-oriented attitude

Education

High school diploma or equivalent

Post-secondary education

Job description

A company providing permanent benefits is seeking a Client Service Representative to guide families through their benefits program remotely. Responsibilities include explaining benefit options, maintaining long-term client relationships, and ensuring accurate documentation. Candidates should have strong communication skills and experience in customer support. The role offers flexible scheduling, comprehensive benefits, and opportunities for career advancement. Join a positive culture focused on supporting working families.