Remote Client Services – Vacation Itineraries

Destination Knot; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training and ongoing support provided

Flexible schedule

Job summary

Destination Knot is seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process.

The ideal candidate is organized, responsive, and comfortable working in a virtual environment with a flexible schedule.

Qualifications

• Must have strong organizational skills and attention to detail.
• Must have clear written and verbal communication abilities.
• Ability to work remotely and manage time effectively.
• Familiar with online platforms and digital tools; customer service/admin experience preferred.
• Be dependable, professional, and proactive in following up with clients.

Responsibilities

• Provide client support throughout the vacation planning process.
• Research destinations, accommodations, and activity options.
• Collect and organize required trip details and preferences.
• Prepare and update itinerary information and related documentation.
• Communicate clearly with clients to ensure all questions are answered.
• Maintain accurate client profiles and update internal systems as needed.
• Coordinate follow-ups and scheduling to ensure timely completion of planning tasks.
• Support the booking process by confirming details and providing administrative assistance.
• Perform general customer service and coordination duties as assigned.

Skills

Organizational skills

Communication skills

Remote work

Digital literacy

Customer service

Proactive follow-up

Job description

About the Role

We are seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process. The ideal candidate is organized, responsive, and comfortable working in a virtual environment.

Responsibilities

• Provide client support throughout the vacation planning process
• Assist with researching destinations, accommodations, and activity options
• Collect and organize required trip details and preferences
• Prepare and update itinerary information and related documentation
• Communicate clearly with clients to ensure all questions are answered
• Maintain accurate client profiles and update internal systems as needed
• Coordinate follow-ups and scheduling to ensure timely completion of planning tasks
• Support the booking process by confirming details and providing administrative assistance
• Perform general customer service and coordination duties as assigned

Qualifications

• Strong organizational skills and attention to detail
• Clear written and verbal communication abilities
• Ability to work remotely and manage time effectively
• Comfortable using online platforms and digital tools
• Previous customer service or administrative experience preferred
• Dependable, professional, and proactive in following up with clients

Work Environment

• 100% remote role
• Flexible schedule
• Training and ongoing support provided

If you enjoy helping clients, staying organized, and contributing to smooth, well-planned vacations, this role provides a supportive environment to grow your skills in client services and travel coordination.