Remote Client Services Specialist

Allied Benefit Systems, LLC; Chicago, Northern (IL, KY); Hybrid; USD 32,000 - 33,000; Full time

Benefits offered by this job

Remote work

Job summary

Allied Benefit Systems, LLC seeks a Client Service Representative to deliver excellent service to Allied members, brokers, and HR contacts. You will act as the main point of contact, resolve inquiries promptly, and coordinate with Claims, Eligibility, and Account Management teams.

The role emphasizes effective communication, organization, and the ability to work in a high-paced, remote environment with a focus on timely issue resolution and customer satisfaction.

Qualifications

• 1 to 3 years of Medical Claims experience is required.
• Claim processing experience a plus.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high paced and at times stressful environment.

Responsibilities

• Act as the liaison between the client/broker and Allied Executives and Departments involved with the benefit plan.
• Promptly deliver client complaints to relevant departments, including Claims, Eligibility, and Account Management.
• Serve as an additional resource for Account Managers as needed.
• Provide communication to clients and brokers regarding claim issue resolution, reporting, industry related and legislative information.
• Provide follow up to month end strategy by closing out open claim issues.
• Troubleshoot, identify, and improve internal processes with various Allied departments.
• Work with and foster relationships with other internal teams such as Claims and Eligibility.
• Help facilitate the renewal of existing cases by management of claim reviews and service level expectations.

Skills

Customer Service

Communication

Time Management

Organizational Skills

Education

High School Diploma or GED

College degree preferred

Tools

RIMS Claim Processing System

Microsoft Office (Word, Excel, PowerPoint)

Web Based Applications

Job description

Allied Benefit Systems, LLC seeks a Client Service Representative to deliver excellent service to Allied members, brokers, and HR contacts. You will act as the main point of contact, resolve inquiries promptly, and coordinate with Claims, Eligibility, and Account Management teams.

The role emphasizes effective communication, organization, and the ability to work in a high-paced, remote environment with a focus on timely issue resolution and customer satisfaction.