Remote Client Service Agent

Mytravelconnection; New York (NY); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player in travel services is looking for a Remote Client Service Agent to join their team. This role offers the chance to provide exceptional customer service while booking memorable trips for clients around the world. With over 70 years in the business, the company is dedicated to training new agents, making it an excellent opportunity for those looking to start a career in travel. You will assist customers with travel inquiries via phone and email, manage bookings, and ensure a seamless experience from start to finish. Enjoy the flexibility of working from home while contributing to a team that values customer satisfaction.

Benefits

Flexible Schedule

Agent Certification

Employee Discounts

Ongoing Training

Qualifications

• No experience necessary; training provided for all new hires.
• Exceptional customer service and communication skills are essential.

Responsibilities

• Provide high-touch premium concierge service to travelers.
• Research and book domestic and international travel packages.

Skills

Customer Service

Communication Skills

Organization

Multi-tasking

Education

High School Diploma

Tools

Web-based Booking Engines

Travel Resources

Job description

Join to apply for the Remote Client Service Agent role at My Travel Connection

Full Job Description
We are focused on providing superior customer service while executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business over 70 years serving clients worldwide. No experience necessary. We will train you.

Core Responsibilities:

• Serve as primary customer contact providing high-touch premium Concierge level service to travelers from start to finish
• Respond to telephone, email inquiries and online travel submissions in a timely fashion
• Research and book Domestic and International travel packages including air, hotel, tours and ground transportation
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta etc.
• Become familiar with multiple web-based booking engines and travel resources
• Pricing & cost calculations for changes or added trip fees
• Provide e-tickets and take credit card payments over the phone.

Qualifications:

• No experience necessary, we will train
• Exceptional customer service abilities
• Superior written and verbal communication skills
• Strong organization with ability to prioritize and multi-task

Job Type: Full-time or part-time

Benefits:

• Flexible Schedule
• Agent Certification
• Employee Discounts

Requirements:
Must be at least 18 years of age and reside in the U.S, Mexico or Australia.
Laptop and/or smartphone and Wifi is required.

Benefits:
Ongoing Training
Flexible Schedule
Certifications included
Work Remote

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality