Remote Client Service Agent

My Travel Connection; New York (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to delivering unforgettable travel experiences! This role allows you to work from home while providing exceptional customer service to travelers. You'll be responsible for booking air, car, hotel, and event packages, ensuring each client receives personalized attention. With over 70 years in the industry, this established player values training and development, making it a perfect opportunity for those looking to enter the travel sector. Enjoy a flexible schedule and employee discounts while working with top suppliers in the travel industry. If you're passionate about travel and customer service, this is the role for you!

Benefits

Flexible Schedule

Employee Discounts

Training Provided

Qualifications

• No experience necessary; training provided.
• Exceptional customer service and communication skills required.

Responsibilities

• Provide premium concierge service to travelers from start to finish.
• Research and book domestic and international travel packages.

Skills

Customer Service

Communication Skills

Organization

Multitasking

Education

High School Diploma

Tools

Web-based Booking Engines

Travel Resources

Job description

New York, United States | Posted on 03/09/2025

We are focused on providing superior customer service while executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years serving clients worldwide. No experience necessary. We will train you.

Core Responsibilities:

• Serve as primary customer contact providing high-touch premium Concierge level service to travelers from start to finish
• Respond to telephone, email inquiries, and online travel submissions in a timely fashion
• Research and book Domestic and International travel packages including air, hotel, tours, and ground transportation
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
• Become familiar with multiple web-based booking engines and travel resources
• Pricing & cost calculations for changes or added trip fees
• Provide e-tickets and take credit card payments over the phone.

Qualifications:

• No experience necessary, we will train
• Exceptional customer service abilities
• Superior written and verbal communication skills
• Strong organization with the ability to prioritize and multitask
• Job Type: Full-time or part-time
• Flexible Schedule
• Agent Certification
• Employee Discounts

Requirements

Must be at least 18 years of age and reside in the U.S, Mexico, or Australia.

Laptop and/or smartphone and Wi-Fi are required.