Remote Client Relations Manager

Talantir; United States; Remote; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Career growth opportunities

Job summary

Talantir in Canada is seeking a Customer Relations Representative who will be the primary liaison for clients, addressing inquiries and resolving issues with professionalism. You will manage accounts, coordinate with internal teams, and lead client meetings to foster long-term relationships.

Fluency in English and Spanish is highly desirable to serve a diverse customer base. The role offers remote work and a chance to grow in project management and analytics within a supportive environment.

Qualifications

• Excellent communication in English and Spanish.
• Strong project management experience with multiple initiatives.
• Analytical skills to interpret data and identify trends.
• Leadership experience supervising or mentoring juniors.
• Outstanding customer service and relationship-building abilities.

Responsibilities

• Act as the primary contact for customers, addressing inquiries and resolving issues promptly.
• Manage customer accounts, document interactions and track service requests.
• Coordinate with internal teams to enable project implementation and satisfaction.
• Lead customer meetings, presentations and negotiations to build long-term relationships.
• Supervise junior team members or interns and provide guidance.
• Analyze customer feedback and service data to identify improvements and implement solutions.
• Develop and maintain strong client relationships through proactive communication.
• Assist in developing customer service policies and procedures.

Skills

English fluency

Spanish fluency

Project management

Data analysis

Leadership

Customer service

Negotiation

Team collaboration

Time management

Job description

Talantir in Canada is seeking a Customer Relations Representative who will be the primary liaison for clients, addressing inquiries and resolving issues with professionalism. You will manage accounts, coordinate with internal teams, and lead client meetings to foster long-term relationships.

Fluency in English and Spanish is highly desirable to serve a diverse customer base. The role offers remote work and a chance to grow in project management and analytics within a supportive environment.