Customer Relationship Manager (CRM)

Talantir; United States; Remote; CAD 32,000 - 39,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Career growth opportunities

Job summary

Talantir in Canada is seeking a Customer Relations Representative who will be the primary liaison for clients, addressing inquiries and resolving issues with professionalism. You will manage accounts, coordinate with internal teams, and lead client meetings to foster long-term relationships.

Fluency in English and Spanish is highly desirable to serve a diverse customer base. The role offers remote work and a chance to grow in project management and analytics within a supportive environment.

Qualifications

• Excellent communication in English and Spanish.
• Strong project management experience with multiple initiatives.
• Analytical skills to interpret data and identify trends.
• Leadership experience supervising or mentoring juniors.
• Outstanding customer service and relationship-building abilities.

Responsibilities

• Act as the primary contact for customers, addressing inquiries and resolving issues promptly.
• Manage customer accounts, document interactions and track service requests.
• Coordinate with internal teams to enable project implementation and satisfaction.
• Lead customer meetings, presentations and negotiations to build long-term relationships.
• Supervise junior team members or interns and provide guidance.
• Analyze customer feedback and service data to identify improvements and implement solutions.
• Develop and maintain strong client relationships through proactive communication.
• Assist in developing customer service policies and procedures.

Skills

English fluency

Spanish fluency

Project management

Data analysis

Leadership

Customer service

Negotiation

Team collaboration

Time management

Job description

Overview

We are seeking a dynamic and customer-focused Customer Relations Representative to join our team. This role is essential in building strong relationships with clients, addressing their needs, and ensuring exceptional service delivery. The ideal candidate will possess excellent communication skills, leadership qualities, and the ability to manage multiple projects effectively. Fluency in English and Spanish is highly desirable to serve our diverse customer base. This position offers an opportunity to develop your project management and analysis skills within a supportive environment committed to professional growth.

Duties

• Act as the primary point of contact for customers, addressing inquiries and resolving issues promptly and professionally
• Manage customer accounts, ensuring accurate documentation and follow-up on service requests
• Coordinate with internal teams to facilitate project implementation and ensure customer satisfaction
• Lead customer meetings, presentations, and negotiations to foster long-term relationships
• Supervise junior team members or interns, providing guidance and support in daily tasks
• Analyze customer feedback and service data to identify areas for improvement and implement strategic solutions
• Develop and maintain strong client relationships through proactive communication and personalized service
• Assist in developing customer service policies and procedures to enhance overall client experience

Skills

• Excellent communication skills in both English and Spanish, with the ability to effectively convey information across diverse audiences
• Strong project management abilities with experience overseeing multiple initiatives simultaneously
• Proven analysis skills to interpret data, identify trends, and recommend improvements
• Leadership experience in supervising or mentoring team members or interns
• Exceptional customer service skills with a focus on building positive relationships
• Negotiation skills to manage expectations and close agreements effectively
• Ability to work collaboratively within a team while demonstrating independence in managing responsibilities
• Strong organizational skills with attention to detail and time management capabilities

This role is ideal for motivated professionals eager to grow their career in customer relations while making a meaningful impact on client satisfaction.

Pay: From $35,500.00 per year

Work Location: Remote