Remote Client Reimbursement Specialist II

Neogenomic; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

NeoGenomics is seeking a Client Reimbursement Specialist II to manage client reimbursement processes and drive timely, accurate invoicing. You will respond to inquiries, oversee accounts receivable collections, and support education across departments to improve billing practices.

The role emphasizes collaboration, adherence to HIPAA, and a commitment to delivering exceptional customer service while supporting ongoing billing improvements. A remote position within the United States is offered.

Qualifications

• Associate's degree or equivalent experience required.
• Minimum of 2 years of related experience in billing, insurance, third-party receivables, or the healthcare industry.
• Laboratory billing experience preferred.
• Demonstrated positive leadership qualities and a team-oriented mindset.
• Exceptional customer service skills.
• Strong knowledge of billing practices and reimbursement processes.
• Understanding of test pricing, CPT coding, commercial billing accounts receivable, aging analysis, cash flow review, write-offs, and follow-up activities.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Microsoft Access.
• Strong verbal and written communication skills with the ability to communicate effectively across various audiences.
• Ability to prepare reports, business correspondence, and other professional documentation.
• Strong analytical, conceptual and systemic thinking skills.
• Ability to collect and research data, draw valid conclusions, and make sound business decisions.
• Strong organizational and problem-solving abilities.
• Ability to work independently while collaborating effectively within a team environment.

Responsibilities

• Respond to and resolve client inquiries impacting invoicing and payment resolution.
• Communicate with clients, patients, insurance carriers, and other external sources as needed.
• Conduct research utilizing billing systems and various billing processes to resolve issues.
• Review month-end invoicing to ensure accurate and timely billing.
• Respond to pricing inquiries and requests for updates.
• Research and respond to sales-related inquiries.
• Compile and communicate billing data and findings to management.
• Assist team members with training and answering questions.
• Support management with quality control activities for the team.
• Report external quality control issues impacting client billing.
• Serve as a subject matter expert on NeoGenomics client billing procedures and systems.
• Maintain and contribute to month-end objectives and departmental performance metrics.
• Analyze client accounts receivable trends and provide management reporting on AR status.
• Collaborate with multiple departments to educate and train clients and sales teams.
• Meet with clients to resolve escalated billing complaints and issues.
• Coordinate activities among functional teams to resolve client at-risk situations.
• Meet monthly cash collection and accounts receivable aging goals.
• Maintain compliance with HIPAA and company policies at all times.
• Participate in special projects and additional assignments as needed.
• Visit client sites when required to support billing process improvements or issue resolution.

Skills

Customer service

Communication skills

Analytical thinking

Team leadership

Research skills

Problem-solving

Education

Associate's degree or equivalent experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Microsoft Access

Job description

NeoGenomics is seeking a Client Reimbursement Specialist II to manage client reimbursement processes and drive timely, accurate invoicing. You will respond to inquiries, oversee accounts receivable collections, and support education across departments to improve billing practices.

The role emphasizes collaboration, adherence to HIPAA, and a commitment to delivering exceptional customer service while supporting ongoing billing improvements. A remote position within the United States is offered.