Remote Client Operations Associate — Fintech Liaison

Africa Bitcoin Corporation; Northern (KY); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision insurance

401k

Fully remote

Job summary

River is hiring for a role focused on client operations and relationship management in a fast-paced fintech setting. You will interface with clients to address questions and feedback, analyze client activity for trends, and develop scalable processes across teams including Engineering, Risk, and Client Services.

The role emphasizes strong communication, adaptability, and the ability to drive operational improvements while supporting growth and client satisfaction.

Qualifications

• Experience working in a fintech or startup environment is valued.
• Strong communication skills, both written and spoken.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Comfortable collaborating with cross-functional teams and stakeholders.

Responsibilities

• Interface with clients to manage questions and feedback about products and services.
• Analyze client activity to identify trends and opportunities for improvement.
• Develop operational efficiencies to scale business processes.
• Refine business rules, automations, and communications across Client Operations.
• Collaborate with internal teams to support business needs and enhance client experience.

Skills

Fast-paced environment

Client-facing experience

Communication

Adaptability

Data trend analysis

Education

Bachelor's degree or higher in related field

Tools

SQL

Job description

River is hiring for a role focused on client operations and relationship management in a fast-paced fintech setting. You will interface with clients to address questions and feedback, analyze client activity for trends, and develop scalable processes across teams including Engineering, Risk, and Client Services.

The role emphasizes strong communication, adaptability, and the ability to drive operational improvements while supporting growth and client satisfaction.