Client Operations Associate - West Coast Remote

Africa Bitcoin Corporation; Northern (KY); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, dental, and vision insurance

401k

Fully remote

Job summary

River is hiring for a role focused on client operations and relationship management in a fast-paced fintech setting. You will interface with clients to address questions and feedback, analyze client activity for trends, and develop scalable processes across teams including Engineering, Risk, and Client Services.

The role emphasizes strong communication, adaptability, and the ability to drive operational improvements while supporting growth and client satisfaction.

Qualifications

• Experience working in a fintech or startup environment is valued.
• Strong communication skills, both written and spoken.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Comfortable collaborating with cross-functional teams and stakeholders.

Responsibilities

• Interface with clients to manage questions and feedback about products and services.
• Analyze client activity to identify trends and opportunities for improvement.
• Develop operational efficiencies to scale business processes.
• Refine business rules, automations, and communications across Client Operations.
• Collaborate with internal teams to support business needs and enhance client experience.

Skills

Fast-paced environment

Client-facing experience

Communication

Adaptability

Data trend analysis

Education

Bachelor's degree or higher in related field

Tools

SQL

Job description

At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.

When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.

What you will do

• Directly interface with clients to manage questions and feedback about our products and services
• Analyze and identify trends in client activity and inquiries
• Identify and develop operational efficiencies to scale the business and processes
• Refine the business rules, automations, and communication methods across Client Operations
• Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience

What we look for in you

• Ability and interest to work in a fast-paced fintech startup environment
• High agency self starter
• Collaborate and problem-solve well
• Customer-facing experience preferred
• Great communicator, conversationalist
• Highly adaptable; able to shift focus on the fly and balance many tasks
• Ability to identify trends in data and make decisions based on analyses
• Excel/Google Sheets, SQL, product management experience a plus, but not required
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits

• Salary: $70,000 - Full Time
• Competitive compensation and equity
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k
• Fully remote option

Interview Process

• Screening Video Call (20 minutes)
• Role specific interview block (1 hour with 2 River employees)
• Prompted Assignment
• Culture & Executive Interview (1 hour block with 2 River employees)