Remote Client Experience Specialist — Growth & Onboarding

Consultwithtray; Houston (TX); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work

Structured onboarding

Growth opportunities

Job summary

Consultwithtray is hiring a Client Experience Coordinator for a fully remote position. You will oversee client communications, coordinate travel service details, and ensure a smooth, high-quality experience throughout the planning and booking process.

The role emphasizes organized, reliable, and proactive service, with onboarding and training provided. No prior travel industry experience is required, and you will work independently across multiple client workflows.

Qualifications

• Strong communication, organization, and problem-solving skills.
• Client service, account management, or customer-facing experience preferred—not required.
• Comfortable working independently while using provided systems and resources.
• Detail-oriented, reliable, and deadline-driven.
• Tech-savvy and adaptable to new booking platforms and digital tools.

Responsibilities

• Oversee ongoing client communications related to bookings, itineraries, and service updates.
• Ensure timely follow-ups, booking confirmations, and status updates to clients.
• Coordinate scheduling, travel documentation, and client requests with accuracy.
• Proactively identify and resolve issues to maintain a seamless travel experience.
• Maintain detailed client records and booking information across internal systems.
• Contribute to workflow improvements that support the travel operations team.
• Deliver professional support throughout every stage of the client's travel journey.

Skills

Communication

Organization

Problem solving

Client service experience

Independent work

Tech savvy

Tools

Internal systems

Job description

Consultwithtray is hiring a Client Experience Coordinator for a fully remote position. You will oversee client communications, coordinate travel service details, and ensure a smooth, high-quality experience throughout the planning and booking process.

The role emphasizes organized, reliable, and proactive service, with onboarding and training provided. No prior travel industry experience is required, and you will work independently across multiple client workflows.