Remote Client Growth & Success Manager

OpenKrill; United States; Remote; USD 73,000 - 82,000; Full time

Benefits offered by this job

Equity

401k Match

Medical, Dental, Vision benefits

Continuing Education reimbursement

Flexible paid time off

Remote-friendly: work from anywhere in

Job summary

OpenKrill is seeking an Account Manager in the United States to support and manage client engagements, driving retention and revenue growth across campaigns. You will launch campaigns, build relationships, and apply Fetch’s offerings and AI-powered tools to improve efficiency and accuracy in client delivery.

You will help steer strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while collaborating with internal teams to

Qualifications

• 2+ years of experience in B2B account management, customer success, or related field.
• Direct industry experience in digital media, advertising, or consumer data.
• Foundational understanding of digital advertising KPIs and how media solutions drive outcomes.
• Experience supporting renewals, upsells, and client growth conversations.
• Proficient in Salesforce or similar CRM.
• Ability to stay organized and prioritize across multiple projects and stakeholders.
• Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes.
• Proactive communication and strong collaboration skills.
• Comfort working in dynamic or evolving environments.

Responsibilities

• Own revenue targets and contribute to individual and team goals.
• Drive client retention and growth, positioning Fetch as a strategic and long-term partner.
• Build consultative client relationships through clear communication and reliable follow-through.
• Own client upsell opportunities, using performance data and market trends to expand partner budgets.
• Manage client engagements by coordinating calls, documenting next steps, and ensuring timely follow-up.
• Deliver campaign reporting, analytics, and ad hoc client requests accurately and on time.
• Support onboarding of new clients and brands, coordinating campaign setup and expectations for a smooth launch.
• Manage campaign setup and programming inputs using standardized workflows to improve accuracy and minimize errors.
• Collaborate with internal teams to troubleshoot and optimize client performance using AI-enabled tools.
• Translate campaign data into actionable recommendations guiding budget allocation.
• Prepare and deliver client presentations and QBRs using AI-enabled tools to strengthen data visualization.
• Oversee revenue actualization and billing processes, ensuring financial records are accurate.
• Navigate deadlines and evolving priorities with increasing autonomy.
• Embrace sales-enablement, AI, and automation tools to improve efficiency.

Skills

Account management

B2B sales

Client relationship

Data analysis

CRM familiarity

Tools

Salesforce

Job description

OpenKrill is seeking an Account Manager in the United States to support and manage client engagements, driving retention and revenue growth across campaigns. You will launch campaigns, build relationships, and apply Fetch’s offerings and AI-powered tools to improve efficiency and accuracy in client delivery.

You will help steer strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while collaborating with internal teams to