Remote Client Experience Specialist - Growth & Impact

Socket.dev; Flint (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Performance bonuses

Comprehensive training

Job summary

AO is seeking a motivated Virtual Client Experience Specialist to join our growing remote team. This opportunity allows you to work from home while helping working families better understand valuable supplemental benefits and financial protection programs.

You'll receive industry-leading training, ongoing mentorship, and clear advancement opportunities in a supportive, growth-focused environment.

Qualifications

• Excellent verbal and written communication skills.
• Positive attitude and willingness to learn.
• Strong work ethic and self-motivation.
• Ability to work independently in a remote environment.
• Professional, customer-focused mindset.
• Strong organizational and relationship-building skills.

Responsibilities

• Meet with clients virtually through Zoom and other online platforms.
• Deliver outstanding customer service and ongoing client support.
• Educate clients on available benefit programs and coverage options.
• Guide clients through applications and answer questions professionally.
• Maintain accurate client records and follow-up communications.
• Participate in ongoing training, coaching, and professional development.
• Build long-term relationships through trust, integrity, and exceptional service.

Skills

Verbal communication

Written communication

Self-motivation

Remote work independence

Customer-focused mindset

Organizational skills

Job description

AO is seeking a motivated Virtual Client Experience Specialist to join our growing remote team. This opportunity allows you to work from home while helping working families better understand valuable supplemental benefits and financial protection programs.

You'll receive industry-leading training, ongoing mentorship, and clear advancement opportunities in a supportive, growth-focused environment.