Remote Client Experience Lead - Flexible Schedule & Growth

Socket.dev; Aurora (CO); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work within the United States

Flexible scheduling opportunities

Structured onboarding & training

Licensing guidance

Job summary

AO – American Income Division is seeking a Remote Client Experience Manager to serve individuals and families seeking information about available benefits. You’ll educate on options, provide ongoing support, and create a positive experience from consultation through continued service.

No prior insurance experience is required; we provide comprehensive training, licensing guidance, and ongoing professional development in a fully remote environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Self-motivation and accountability.
• Ability to work independently in a remote environment.
• Comfort using Zoom and virtual technology.

Responsibilities

• Conduct scheduled virtual appointments through Zoom and phone.
• Explain benefit and coverage options clearly and professionally.
• Assist clients with applications, enrollment, and benefit updates.
• Maintain accurate digital client records and documentation.
• Build long-term client relationships through professionalism and communication.
• Participate in structured onboarding and ongoing coaching.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Remote work readiness

Zoom proficiency

Tools

Zoom

CRM systems

Job description

AO – American Income Division is seeking a Remote Client Experience Manager to serve individuals and families seeking information about available benefits. You’ll educate on options, provide ongoing support, and create a positive experience from consultation through continued service.

No prior insurance experience is required; we provide comprehensive training, licensing guidance, and ongoing professional development in a fully remote environment.