Remote Client Delivery Leader - Healthcare Programs

Scalable Solutions LLC; St. Louis (MO); Remote; USD 120,000 - 180,000; Full time

Job summary

Scalable Solutions LLC is seeking a Client Delivery Leader (CDL) to oversee end-to-end service delivery for key customer accounts. You will guide delivery across infrastructure, security, IT, engineering, and product teams to ensure best-in-class outcomes and profitability.

You will act as a trusted advisor to the AGM, manage governance with clear escalation paths, and lead recruitment and people management to build high-performing delivery teams.

Qualifications

• Strong program management experience across large delivery programs.
• Strategic and tactical delivery leadership with focus on value for clients.
• Healthcare/Medicaid domain knowledge or experience is highly desirable.

Responsibilities

• Serve as the trusted delivery advisor to the Account General Manager (AGM).
• Coordinate with infrastructure, security, IT, engineering, product management and other teams for service delivery and new service introductions.
• Implement and manage delivery status reporting tailored to stakeholders.
• Foster relationships with shared service leaders to tailor services for customers.
• Establish data- and metrics-driven governance with clear escalation up to the COO if needed.
• Oversee recruitment, coaching, mentoring, and performance management for the delivery teams.

Skills

Program Management

Financial Acumen

Client Delivery Lead

Matrixed Environments

Relationship Management

Healthcare/Medicaid knowledge

Job description

Scalable Solutions LLC is seeking a Client Delivery Leader (CDL) to oversee end-to-end service delivery for key customer accounts. You will guide delivery across infrastructure, security, IT, engineering, and product teams to ensure best-in-class outcomes and profitability.

You will act as a trusted advisor to the AGM, manage governance with clear escalation paths, and lead recruitment and people management to build high-performing delivery teams.