Remote Client Delivery & Growth Lead

Thrive; Houston (TX); Hybrid; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Thrive is seeking a Client Delivery Manager to drive strategic relationships and value realization for our managed services clients. This role focuses on ITIL/ITSM-based delivery, overseeing onboarding, training, and renewals while managing contract P&L.

The ideal candidate will have 5+ years in a CDM role within a managed services environment, with a strong business acumen and customer-centric mindset. Remote/hybrid work with travel to client sites is expected.

Qualifikationen

• Experience building strategic client relationships and driving value realization.
• Strong business acumen with ITIL/ITSM knowledge and certifications a plus.
• Proven ability to manage contracts, P&L, renewals, and growth opportunities.

Aufgaben

• Build strategic relationships with key client stakeholders.
• Drive measurable customer success outcomes and value realization.
• Oversee onboarding activities and training for customers.
• Facilitate escalations and resolve issues promptly.

Kenntnisse

Customer relationship management

Business operations

Change management

Process improvement

Project management

Risk management

Ausbildung

Bachelor's degree or commensurate experience

Tools

ServiceNow Platform

CustomerGauge

Jobbeschreibung

Thrive is seeking a Client Delivery Manager to drive strategic relationships and value realization for our managed services clients. This role focuses on ITIL/ITSM-based delivery, overseeing onboarding, training, and renewals while managing contract P&L.

The ideal candidate will have 5+ years in a CDM role within a managed services environment, with a strong business acumen and customer-centric mindset. Remote/hybrid work with travel to client sites is expected.