Remote Client Care Specialist

ATIS Elevator Inspections, LLC; St. Louis (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

ATIS Elevator Inspections, LLC is seeking a Client Care Representative in St. Louis, MO. The role is the first point of contact for clients, delivering personalized support with professionalism and empathy.

You will manage inquiries, document interactions, and assist with billing and service requests. Ideal candidates bring experience in call centers or client-facing roles, familiarity with NetSuite or similar systems, and solid knowledge of elevator industry terminology.

Qualifications

• Experience with NetSuite or similar CRM/ERP systems.
• Strong written and verbal communication skills.
• Previous call center or client-facing experience.
• Familiarity with elevator industry terms and processes.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Answer inbound calls promptly and identify customer needs.
• Provide product/service guidance and solutions to clients.
• Document interactions and update CRM records.
• Follow up to ensure resolution and build long-term relationships.
• Handle billing inquiries and general account questions.
• Escalate complex issues to the appropriate department while owning the customer experience.

Skills

NetSuite

CRM systems

Call center experience

Communication

Organization

Elevator industry knowledge

Job description

ATIS Elevator Inspections, LLC is seeking a Client Care Representative in St. Louis, MO. The role is the first point of contact for clients, delivering personalized support with professionalism and empathy.

You will manage inquiries, document interactions, and assist with billing and service requests. Ideal candidates bring experience in call centers or client-facing roles, familiarity with NetSuite or similar systems, and solid knowledge of elevator industry terminology.