Remote Client Advocacy Specialist

Placements24; Windsor Park (TN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Professional development

Virtual training

Job summary

Placements24 is seeking a dedicated Remote Client Advocacy Specialist. This fully remote role focuses on empowering clients to navigate systems, assert rights, and obtain outcomes.

You will guide, inform, and support clients with a compassionate approach from a flexible, home-based setting. You will collaborate with a remote team, document progress in digital systems, and help clients understand resources while promoting self-advocacy and social justice.

Qualifications

• Excellent verbal and written communication with an empathetic tone.
• Experience in advocacy, social work, customer support, or related field.
• Proficiency using remote communication tools (video, email, phone).
• Strong organizational skills and attention to detail for remote work.
• Commitment to client rights and social justice principles.

Responsibilities

• Provide remote support and guidance to clients regarding their rights and resources.
• Assist clients in communicating needs to service providers and institutions.
• Research and gather information relevant to client cases and advocacy.
• Document client interactions, progress, and outcomes in electronic systems.
• Collaborate with remote team members and external partners to advocate for clients.
• Educate clients on self-advocacy techniques and strategies.

Skills

Verbal communication

Written communication

Empathy

Research skills

Organizational skills

Tools

Video conferencing

Email

Phone

Job description

About the Role

Our client is looking for a dedicated Remote Client Advocacy Specialist to empower and support individuals through their services. This fully remote position allows you to utilize your skills in communication and problem-solving to assist clients in navigating complex systems and asserting their rights. You will be a crucial point of contact, providing guidance, information, and support to ensure clients receive the best possible outcomes. This is an excellent opportunity for a motivated individual passionate about social justice and client empowerment, to work flexibly and make a significant difference from anywhere, contributing to a positive and supportive remote work culture.

Key Responsibilities

• Provide remote support and guidance to clients regarding their rights and available resources.
• Assist clients in communicating their needs effectively to service providers and institutions.
• Research and gather information relevant to client cases and advocacy efforts.
• Document client interactions, progress, and outcomes thoroughly in electronic systems.
• Collaborate with remote team members and external partners to champion client needs.
• Educate clients on self-advocacy techniques and strategies.

Requirements

• Experience in advocacy, social work, customer support, or a related field.
• Excellent verbal and written communication skills, with a strong empathetic tone.
• Proficiency in using remote communication tools (video conferencing, email, phone).
• Ability to research, analyze information, and present it clearly.
• Strong organizational skills and attention to detail for remote management.
• Demonstrated commitment to client rights and social justice principles.

Benefits

• Competitive salary and benefits for remote employees.
• Flexible working hours and the ability to work from home.
• Opportunities for professional development and virtual training.
• Work with a passionate team dedicated to client empowerment.
• Make a meaningful impact on individual lives and systemic change.
• Modern digital tools and supportive virtual work environment.