Remote Claims Resolution Specialist

First American; Oregon (WI); On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Remote work

Job summary

First American Home Warranty is looking for a Claims Advocate to resolve highly complex or escalated claims. You will investigate, analyze and respond to challenging cases while supporting multiple customer inquiries.

The role emphasizes clear communication of claim options and efficient processing while remote work is available. The position requires a Bachelor’s or equivalent experience, 1–2 years of customer service, strong communication, and an analytic mindset.

Qualifications

• Bachelor's Degree or commensurate work experience.
• 1-2 years of customer service experience.
• Excellent communication skills (oral and written).
• Basic mechanical, technical and contract knowledge.
• Analytical and investigative skills.
• Proficient in Word, Outlook and ability to navigate Access.
• Fundamental understanding of the home warranty industry.
• Ability to keep composure in hostile conversations.

Responsibilities

• Investigating, analyzing and responding to highly complex claims.
• Managing support on inbound rotary to review high priority claims.
• Answering calls, chats, emails and voicemails from customers and contractors.
• Explaining terms and conditions of claim options and process payments.
• Piloting innovative company initiatives.

Skills

Customer service experience

Excellent communication

Analytical and investigative skills

Ability to handle multiple inquiries

Conflict resolution

Education

Bachelor's Degree or commensurate work experience

Tools

Microsoft Word

Microsoft Outlook

Access

Job description

First American Home Warranty is looking for a Claims Advocate to resolve highly complex or escalated claims. You will investigate, analyze and respond to challenging cases while supporting multiple customer inquiries.

The role emphasizes clear communication of claim options and efficient processing while remote work is available. The position requires a Bachelor’s or equivalent experience, 1–2 years of customer service, strong communication, and an analytic mindset.