Pharmacy Benefits Service Specialist (Remote/Hybrid)

Geisinger; Danville (PA); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits from day one

Vision and dental coverage

Domestic partner benefits

Job summary

Geisinger is hiring for a Pharmacy Customer Service role. The position focuses on processing provider and member prior authorization requests and supporting the pharmacy team in implementing benefit policies.

It requires at least 2 years of customer service experience and a high school diploma or GED. The role is hybrid, with work-from-home in Pennsylvania and on-site in Danville every third week, along with weekend and holiday coverage.

Qualifications

• High School Diploma or GED is required.
• Minimum of 2 years of customer service experience is required.

Responsibilities

• Assist Pharmacy Customer Service leadership in processing provider and member prior authorization requests.
• Work with the pharmacy team to implement policies to manage pharmacy benefits.
• Provide the highest level of customer service and support to members and physicians.
• Adhere to all regulatory standards.
• Document accurately all inquiries and prior authorization requests.

Skills

Communication

Customer Retentions

Customer Service

Customer Support Policies

Standards And Procedures

Education

High School Diploma or GED

Job description

Geisinger is hiring for a Pharmacy Customer Service role. The position focuses on processing provider and member prior authorization requests and supporting the pharmacy team in implementing benefit policies.

It requires at least 2 years of customer service experience and a high school diploma or GED. The role is hybrid, with work-from-home in Pennsylvania and on-site in Danville every third week, along with weekend and holiday coverage.