Remote Claims Advocate – Multi-Line (Commercial, Personal, Benefits)

The Jonus Group; New Jersey; A distancia; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

The Jonus Group is seeking an experienced Claims Adjuster / Claims Specialist for a remote role serving NY and NJ markets. You will manage claims across Commercial Lines, Personal Lines, and Employee Benefits, acting as the client advocate and coordinating with carriers and internal teams.

Qualified candidates bring direct insurance agency claims experience, strong knowledge of coverage terms, and hands-on Applied Epic proficiency, with excellent communication and organization to drive timely

Formación

• Prior claims experience within an insurance agency or brokerage environment is required.
• Experience handling claims across Commercial Lines and Personal Lines is required.
• Employee Benefits claims experience and escalations are strongly preferred.
• Applied Epic proficiency is required.
• Strong understanding of insurance policies, coverage terminology, and the claims process is essential.
• Experience communicating with insurance carrier claims departments and negotiating on behalf of clients is important.

Responsabilidades

• Manage and coordinate claims across Commercial Lines, Personal Lines, and Employee Benefits accounts.
• Serve as the primary point of contact for clients throughout the claims process, providing proactive communication.
• Report claims to carriers and ensure all necessary documentation is submitted accurately and promptly.
• Communicate with carrier claims adjusters, underwriters, account managers, producers, and other stakeholders.
• Advocate on behalf of agency clients to facilitate timely and appropriate claim resolutions.
• Monitor open claims, maintain follow-up schedules, and address delays or outstanding issues.
• Review claim activity for coverage concerns and escalation needs.
• Maintain accurate claim documentation within Applied Epic.
• Assist clients with property, liability, auto, workers’ compensation, and other P&C claims; support EB claims.

Conocimientos

Claims experience

Client advocacy

Communication

Multi-line knowledge

Herramientas

Applied Epic

Descripción del empleo

The Jonus Group is seeking an experienced Claims Adjuster / Claims Specialist for a remote role serving NY and NJ markets. You will manage claims across Commercial Lines, Personal Lines, and Employee Benefits, acting as the client advocate and coordinating with carriers and internal teams.

Qualified candidates bring direct insurance agency claims experience, strong knowledge of coverage terms, and hands-on Applied Epic proficiency, with excellent communication and organization to drive timely