Remote Claims Advocate for Insurance (Multi-Line)

Jonus Group; New Jersey; Remote; USD 60,000 - 90,000; Full time

Job summary

Jonus Group seeks an experienced Claims Adjuster / Claims Specialist for an established insurance agency. You will manage and advocate for clients through the claims process across Commercial Lines, Personal Lines, and Employee Benefits, coordinating with carriers, adjusters, and internal teams.

The role requires direct agency claims experience and hands-on Applied Epic usage, with a focus on timely resolutions, detailed documentation, and proactive client service.

Qualifications

• Prior claims experience within an insurance agency or brokerage.
• Experience handling claims across Commercial Lines and Personal Lines.
• Applied Epic experience required.
• Strong client advocacy and communication abilities.

Responsibilities

• Manage and coordinate claims across Commercial Lines, Personal Lines, and Employee Benefits accounts.
• Serve as the primary contact for clients, communicating proactively throughout the claims process.
• Report claims to carriers and ensure documentation is submitted accurately and promptly.
• Communicate with carrier claims adjusters, underwriters, and internal teams.
• Advocate for clients to facilitate timely claim resolutions.
• Monitor open claims, follow up, and address delays or issues.
• Review claim activity for coverage concerns or escalation needs.
• Maintain claim documentation within Applied Epic.
• Assist clients with property, liability, auto, workers’ comp, and other P&C claims.
• Support Employee Benefits claim issues and escalations.
• Partner with account management on complex/high-exposure claims.
• Participate in client claim reviews and provide updates.
• Deliver high levels of client service and carrier relationship management.

Skills

Claims experience

Applied Epic

Commercial Lines

Personal Lines

Employee Benefits

Tools

Applied Epic

Job description

Jonus Group seeks an experienced Claims Adjuster / Claims Specialist for an established insurance agency. You will manage and advocate for clients through the claims process across Commercial Lines, Personal Lines, and Employee Benefits, coordinating with carriers, adjusters, and internal teams.

The role requires direct agency claims experience and hands-on Applied Epic usage, with a focus on timely resolutions, detailed documentation, and proactive client service.