Remote Child Support Specialist – Client Services

Arizona Department of Administration; Chandler (AZ); Hybrid; USD 32.000 - 36.000; Vollzeit

Benefits dieser Stelle

Affordable health insurance

ASRS retirement plan

Paid holidays

Vacation and sick time

Parental Leave

Zusammenfassung

The Department of Economic Security (DES), Division of Child Support Services (DCSS) in Chandler, Arizona, is seeking a Customer-focused Child Support Specialist. This full-time position handles front desk inquiries, assists case managers, orders documents, conducts research, and updates the automated case management system.

You will engage with the public face-to-face, maintain accurate files, meet federal timelines, and may work remotely within Arizona based on performance and business needs.

Qualifikationen

• Experience with customer service in front desk/public contact.
• Excellent oral and written communication.
• Proficient in researching and verifying information.

Aufgaben

• Assist customers with child support processes and documents.
• Research automated system to verify information and provide correct forms.
• Assist applicants with completing applications and legal documents.
• Scan and image case documents; set up new cases within federal timelines.
• Review correspondence and respond; create/update case files.

Kenntnisse

Customer service

Communication

Research capability

Tools

Microsoft Office

Google tools

Jobbeschreibung

The Department of Economic Security (DES), Division of Child Support Services (DCSS) in Chandler, Arizona, is seeking a Customer-focused Child Support Specialist. This full-time position handles front desk inquiries, assists case managers, orders documents, conducts research, and updates the automated case management system.

You will engage with the public face-to-face, maintain accurate files, meet federal timelines, and may work remotely within Arizona based on performance and business needs.