In-Person CSR: Benefits & Eligibility Navigator

Arizona Department of Administration; Chandler (AZ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation and sick time

Arizona State Retirement System (ASRS)

Tuition Reimbursement

Parental Leave

Job summary

Arizona Department of Economic Security (DES) is seeking a Customer Service Representative 3 at the Chandler Field Office. This on-site role supports programs like Nutrition Assistance, TANF, and Medical Assistance by interpreting policy, guiding customers, and entering data in multiple systems.

The position emphasizes teamwork and delivering high-quality service in a busy, in-person setting. The ideal candidate will have at least one year of direct customer service experience, strong

Qualifications

• At least one year of experience in a direct-contact customer service environment.
• Experience providing in-person customer service and handling inquiries in a face-to-face setting.
• Ability to interpret and apply established policy and procedures to determine customer needs.

Responsibilities

• Assist customers in a fast-paced face-to-face setting while reviewing and entering information in computer systems.
• Determine steps to follow in standard work to place customers in the workflow or provide resolution.
• Provide assistance, guidance, and instruction to customers on self-service options.
• Handle interactions with irate or hostile customers in a professional manner.
• Provide case status updates to customers and upload documents to online accounts.

Skills

Active listening

Negotiation and problem resolution

Written and verbal communication

Time management

Google Workspace

Identifying alternative solutions

Data entry accuracy

Clerical duties

Customer service

Tools

Google Workspace

Job description

Arizona Department of Economic Security (DES) is seeking a Customer Service Representative 3 at the Chandler Field Office. This on-site role supports programs like Nutrition Assistance, TANF, and Medical Assistance by interpreting policy, guiding customers, and entering data in multiple systems.

The position emphasizes teamwork and delivering high-quality service in a busy, in-person setting. The ideal candidate will have at least one year of direct customer service experience, strong