CHILD SUPPORT SPECIALIST

AZ State Jobs; Chandler (AZ); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

ASRS retirement

Paid holidays

Paid vacation and sick time

Parental leave

Wellness plans

Tuition reimbursement

Rideshare subsidy

Public transit subsidy

Job summary

The Department of Economic Security (DES), Division of Child Support Services, in Chandler, Arizona, is seeking a Child Support Specialist to handle front desk inquiries, support case managers, and process documents while meeting federal timelines.

This role offers optional remote work within Arizona and emphasizes accuracy, research, and customer service in a team-oriented environment.

Qualifications

• Knowledge of office software and tools.
• Experience handling front-desk inquiries and public contact.
• Ability to explain processes and gather information.

Responsibilities

• Assist customers with child support process explanations and required documents.
• Research automated systems to verify information and provide correct forms.
• Assist applicants with completing applications, forms and legal documents.
• Scan and image cases and documents.
• Set up new child support cases within federal timelines.
• Review correspondence and respond appropriately.
• Determine locations of case-related parties through research.
• Verify data accuracy in automated systems and applications.
• Create and update case files.
• Obtain court documents from clerks of the courts.
• Prepare statistical reports.

Skills

Customer service

Communication skills

Research and investigation

Tools

Microsoft Office

Google tools

Job description

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

CHILD SUPPORT SPECIALIST

Job Location:

Division of Child Support Services (DCSS) 125 East Elliot Road, Chandler, Arizona 85225

Posting Details:

Salary: $31,908.86 - $35,919.31

Grade: 17

Closing Date: Open Until Fill

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov. Come Join the DES Team! The DES, Division of Child Support Services (DCSS) is seeking an experienced and highly motivated individual to join our team as a Child Support Specialist. This position is responsible for front desk duties that include heavy direct client contact handling face-to-face inquiries with the public; providing support to Child Support Case Managers, including ordering documents, conducting research and analysis, interviewing parties related to a case, prioritizing case management activities, and updating the automated case management system. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Assist customers in reviewing/explaining the child support process related to documents, timelines and information required for a case to move forward.
• Research automated system to verify information and ensure customers receive the correct forms and information.
• Assist applicants in reviewing for completion of applications, forms and legal documents.
• Scan/image cases and documents.
• Set up all incoming child support cases within the required federal timeline.
• Review incoming correspondence and respond accordingly.
• Complete research to determine locations of case-related parties.
• Review, research, and verify accuracy of data received through automated systems and applications.
• Create and update case files.
• Obtain all court documents from clerks of the courts.
• Prepare statistical reports.

Knowledge, Skills & Abilities (KSAs):

Knowledge in:

• Computer software applications, i.e. Microsoft Office applications and Google tools.
• General familiarity with office equipment, i.e., scanners, copiers and fax machines.
• Interviewing techniques and investigative procedures.

Skills in:

• Providing customer service (with heavy public and phone contact).
• Excellent communication skills (both oral and written).
• Proficient in conducting research and investigating information.

Ability to:

• Work independently within established guidelines; follow set policies and procedures as related to job duties to ensure timeliness, data reliability and accuracy.
• Apply rules and regulations to varying situations; use sound judgment.
• Determine appropriate documents/correspondence to notify case-related parties of pending actions.
• Maintain professionalism when interacting with consumers and staff at all levels; work as a team member.

Selective Preference(s):

• Experience with interviewing, research/investigating, customer service in a fast-paced environment.

Pre-Employment Requirements:

• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
• Arizona Level One Fingerprint Clearance Card.
• If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Dolores Williams at [phone] or [e-mail]. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling [phone]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.