Remote Chief, Digital Experience & AI

Presbyterian Healthcare Services; United States; Hybrid; USD 180,000 - 280,000; Full time

Job summary

Presbyterian Healthcare Services seeks a visionary Head of Digital Experience & AI to lead the modernization of patient and member experiences through consumer-centered digital platforms.

This executive oversees all patient and member facing digital capabilities, ensuring they expand access, simplify interactions, and strengthen engagement across the integrated delivery system and health plan.

Qualifications

• 18+ years in digital product leadership within healthcare, health plan, or adjacent consumer-driven industries.
• Experience deploying AI in consumer-facing contexts.
• Strong executive presence and cross-functional leadership in complex healthcare environments.
• Experience operating in integrated payer-provider environments strongly preferred.

Responsibilities

• Lead the strategy for a unified patient/member digital platform including portals, virtual care, and omnichannel engagement.
• Oversee middleware, API orchestration, identity management, and CRM integrations across systems such as Epic and health plan platforms.
• Govern AI initiatives for member-facing applications with guardrails and alignment to organizational priorities.
• Align digital investments with KPIs related to access, growth, retention, and experience.

Skills

Digital leadership

Healthcare experience

Stakeholder management

Executive presence

Job description

Presbyterian Healthcare Services seeks a visionary Head of Digital Experience & AI to lead the modernization of patient and member experiences through consumer-centered digital platforms.

This executive oversees all patient and member facing digital capabilities, ensuring they expand access, simplify interactions, and strengthen engagement across the integrated delivery system and health plan.