Remote Check-In & Care Coordination Specialist

Porter-Cares,-Inc.; Pompano Beach (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off and holidays

Fun team culture

Job summary

Porter is hiring a Check-in Specialist to manage day-of appointment check-ins and coordinate with providers and practice coordinators. The role focuses on timely communication, accurate status updates, and proactive issue resolution in a remote healthcare coordination environment.

The position emphasizes attention to detail, strong communication, and the ability to work with tools like Athena and Salesforce. Competitive compensation and benefits are provided.

Qualifications

• Healthcare customer service experience.
• Comfortable using chat-based tools.
• Strong attention to detail and ability to manage a dynamic workflow.
• Experience with Athena or Salesforce is a plus.
• Able to work remotely in a fast-paced environment with clear communication.

Responsibilities

• Handle 20–40 daily check-in calls to confirm appointment readiness.
• Communicate with providers via Athena chat during day-of workflow.
• Coordinate with Practice Coordinators on appointment status and requests.
• Monitor day-of issues such as no-shows and cancellations.
• Update insurance verification and add-on member appointments.
• Collaborate across Athena and Salesforce tools.

Skills

Customer service

Healthcare experience

Chat tools

Attention to detail

Remote work

Communication

Tools

Athena

Salesforce

Job description

Porter is hiring a Check-in Specialist to manage day-of appointment check-ins and coordinate with providers and practice coordinators. The role focuses on timely communication, accurate status updates, and proactive issue resolution in a remote healthcare coordination environment.

The position emphasizes attention to detail, strong communication, and the ability to work with tools like Athena and Salesforce. Competitive compensation and benefits are provided.