Healthcare Coordinator

Porter; Pompano Beach (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive Wage

Medical, dental, and vision benefits (

Paid Time Off and Holidays

Fun team culture

Job summary

Porter is seeking a Check-in Specialist to manage day-of appointment check-ins, coordinate with providers and practice coordinators, and handle insurance verifications. The role emphasizes detail orientation and strong communication in a healthcare IT setting.

You will work remotely in a fast-paced environment, using Athena and Salesforce as needed to ensure accurate, timely updates for members and care teams.

Qualifications

• Customer service experience in healthcare
• Comfortable using chat-based tools for internal communication
• High attention to detail in a dynamic workflow
• Experience with Athena or Salesforce is a plus but not required
• Ability to work in a remote, fast-paced environment with clear communication

Responsibilities

• Make approximately 20-40 check-in calls daily to confirm readiness and availability for scheduled appointments
• Directly communicate with providers using Athena chat during day-of workflow
• Coordinate with Practice Coordinators to ensure visibility of appointment status
• Monitor and respond to day-of appointment issues such as no-shows or cancellations
• Update insurance verification or add-on member appointments as needed
• Collaborate across tools like Athena and Salesforce

Skills

Customer service

Attention to detail

Strong communication

Remote work

Tools

Athena

Salesforce

Job description

Porter is hiring for its growing team, join as a Check-in Specialist (healthcare coordinator)!

Who We Are
Porter is a Healthcare IT and Service Platform Startup combining the power of analytics with the power of are. Our dedicated team is committed to bringing transparency to healthcare driven by robust AI analytics, helping our members navigate the healthcare delivery system, securing the right support for each member’s specific needs, and directing Porter’s team of expert clinicians. By coordinating the complexities of each unique care journey, Porter helps close the gaps with the largest impact on quality measures, total cost of care, risk adjustment, and member experience.

What You'll Do
We’re seeking dedicated, detail-oriented Check-in Specialist to join our care team. In this role, you will be responsible for managing and executing the day-of appointment check-in process for our providers and Practice Coordinators.

Key Responsibilities:

• Make approximately 20-40 check-in calls daily to members to confirm readiness and availability for scheduled appointments.
• Directly communicate with providers using Athena chat during the day-of appointment workflow—this includes sharing no-shows, cancellations, and real-time updates.
• Coordinate with Practice Coordinators to ensure visibility of appointment status and provider requests (e.g., encounter deletions or schedule adjustments).
• Monitor and respond to day-of appointment issues such as no-shows, cancellations, and member concerns.
• Responsible for insurance verification updates or add-on member appointments.
• Work collaboratively across tools like Athena and Salesforce (experience in either is a plus).

What You'll Need
Qualifications:

• Customer Service experience in healthcare industry
• Comfortable using chat-based tools for internal team communication
• Strong attention to detail and ability to manage a dynamic workflow
• Experience with Athena or Salesforce is a plus, but not required
• Comfortable working in a remote, fast-paced environment with clear communication protocols

What We Offer

• Competitive Wage
• Insurance Benefits: Medical, dental, and vision benefits within 30 days of hire
• Paid Time Off and Holidays
• A fun team and special culture