Remote Tele-Chat Support Specialist

Sky Health Care Management; Cape Coral (FL); Hybrid; USD 26,000 - 44,000; Full time

Job summary

Sky Health Care Management seeks a Tele Chat Support Agent to assist customers via online chat, messaging, and other digital channels. You will answer inquiries, provide product information, and resolve issues to ensure a positive experience. The role may be onsite or remote depending on company requirements.

Responsibilities include responding to inquiries, updating records, and meeting targets for response time and customer satisfaction while maintaining privacy and professional tone.

Qualifications

• High school diploma or equivalent.
• Strong written communication and reading comprehension.
• Good typing speed, spelling, grammar, and attention to detail.
• Basic computer skills and familiarity with internet-based applications.
• Ability to multitask and manage several conversations at once.
• Strong problem-solving and time-management skills.
• Patience, professionalism, and a customer-focused attitude.
• Previous chat support or customer service experience is an advantage but may not be required.

Responsibilities

• Respond to customer inquiries through live chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with account questions, orders, payments, and service requests.
• Identify customer concerns and provide appropriate solutions.
• Handle multiple chat conversations professionally and efficiently.
• Escalate complex or unresolved issues to the appropriate department.
• Record customer interactions and update information in company systems.
• Follow up on customer requests when necessary.
• Maintain a polite, professional, and helpful tone in all communications.
• Protect customer information and follow company privacy policies.
• Meet response-time, productivity, and customer satisfaction targets.
• Follow company procedures and participate in training sessions as required.

Skills

Written communication

Typing speed

Multitasking

Time management

Customer focus

Problem solving

Patience

Education

High school diploma

Job description

Sky Health Care Management seeks a Tele Chat Support Agent to assist customers via online chat, messaging, and other digital channels. You will answer inquiries, provide product information, and resolve issues to ensure a positive experience. The role may be onsite or remote depending on company requirements.

Responsibilities include responding to inquiries, updating records, and meeting targets for response time and customer satisfaction while maintaining privacy and professional tone.