Remote Chat & Community Support Specialist

NoGigiddy; Albuquerque (NM); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Flexible scheduling

Paid training

Access to earning opportunities

Job summary

NoGigiddy is seeking a Chat & Community Support Specialist to manage live chat support and engage with users in community forums. The role is fully remote and offers an hourly pay range of $15 to $21.

The ideal candidate has fast typing skills, clear communication abilities, and the capacity to handle multiple conversations simultaneously. No degree is required, and the position offers flexible scheduling and paid training on platform and support tools.

Qualifications

• No degree required.
• Fast, accurate typing is necessary.
• Excellent written communication and empathy needed.

Responsibilities

• Handle live chat inquiries on the NoGigiddy platform.
• Monitor and respond to user posts in community spaces.
• Resolve common issues with accuracy and warmth.
• Escalate complex issues to appropriate teams.
• Contribute to the help center knowledge base.
• Flag trends in user issues or feedback.
• Maintain consistent tone and quality across support.

Skills

Fast, accurate typing

Excellent written communication

Ability to handle multiple conversations

De-escalation skills

Familiarity with support/chat tools

Tools

Intercom

Zendesk

Crisp

Job description

NoGigiddy is seeking a Chat & Community Support Specialist to manage live chat support and engage with users in community forums. The role is fully remote and offers an hourly pay range of $15 to $21.

The ideal candidate has fast typing skills, clear communication abilities, and the capacity to handle multiple conversations simultaneously. No degree is required, and the position offers flexible scheduling and paid training on platform and support tools.