Remote Chat Support Agent — Growth & Impact

NoGigiddy; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

NoGigiddy, a remote-friendly player in the on-demand staffing space, is seeking a Chat Support Agent to help gig workers via our chat system. You will address inquiries, resolve issues with empathy, and collaborate with teammates to ensure a high-quality support experience.

This role offers growth paths within the GigSquad and requires flexibility to work during peak hours, including evenings and weekends. Prior gig economy experience is preferred but not mandatory.

Qualifications

• Proven experience as a customer support agent or in a similar role.

Responsibilities

• Respond promptly to gig workers' inquiries through our chat support system.
• Address and resolve concerns with empathy and professionalism.
• Collaborate with team members for a seamless chat experience.
• Stay up-to-date with NoGigiddy platform features and partner apps.
• Assist gig workers in navigating the platform and troubleshoot issues.
• Promote the benefits and features of NoGigiddy to engage users.
• Document and escalate complex queries to relevant departments.

Skills

Real-time communication

Gig economy platforms

Multi-channel support tools

Escalation triage

Tools

Chat platforms

Ticketing systems

Job description

NoGigiddy, a remote-friendly player in the on-demand staffing space, is seeking a Chat Support Agent to help gig workers via our chat system. You will address inquiries, resolve issues with empathy, and collaborate with teammates to ensure a high-quality support experience.

This role offers growth paths within the GigSquad and requires flexibility to work during peak hours, including evenings and weekends. Prior gig economy experience is preferred but not mandatory.