CX AI Delivery Lead (Hybrid)

TELUS Digital; Charlottesville (VA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

TELUS Digital is looking for a Manager, Delivery - CX AI to lead delivery of contact center technology solutions in Charlottesville, VA. This role will involve program management and require experience in software development and contact center solutions.

The ideal candidate will have excellent communication and leadership skills, managing global delivery teams whilst driving business value in a highly client-facing position.

Qualifications

• 7+ years of experience in software development roles.
• Experience deploying contact center solutions like Genesys and Amazon Connect.
• Ability to manage complex program dependencies effectively.

Responsibilities

• Lead end-to-end delivery of contact center technology solutions.
• Own program-level governance for CCaaS engagements.
• Provide strong program leadership to global delivery teams.

Skills

Software development

Contact center solutions

Program management

Financial acumen

AI-enabled product delivery

Tools

Genesys

Amazon Connect

Five9

Google CES

Job description

TELUS Digital is looking for a Manager, Delivery - CX AI to lead delivery of contact center technology solutions in Charlottesville, VA. This role will involve program management and require experience in software development and contact center solutions.

The ideal candidate will have excellent communication and leadership skills, managing global delivery teams whilst driving business value in a highly client-facing position.