Remote Casualty Claims Specialist

Auto-Owners Insurance; Mesa (AZ); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) match

Pension plan

Bonuses

Paid time off

Job summary

Auto-Owners Insurance in Mesa, AZ is seeking a Casualty Claims professional to investigate, analyze policy language, and negotiate settlements. The role demands attention to detail and the ability to work collaboratively with insureds, agents, and internal teams.

The position requires 1+ year claims experience, a bachelor’s degree, and strong communication skills. A merit-based work-from-home program follows in-person training, with occasional travel for onsite investigations.

Qualifications

• Bachelor’s degree or equivalent combination of education and related experience.
• At least 1 year of related insurance or claims experience.
• Basic understanding of casualty policy language.
• Strong verbal and written communication.
• Ability to gather and interpret information for effective claims resolution.
• Demonstrated ability to manage time and tasks efficiently.
• Interpersonal skills to deal with diverse customers and situations.

Responsibilities

• Investigate assigned casualty claims by collecting statements, physical evidence, and legal documentation.
• Analyze and interpret policy coverage and determine liability and damages.
• Negotiate claims settlements in accordance with company procedures and within authority limits.
• Communicate claim status to all relevant stakeholders, including insureds and agents.
• Maintain accurate documentation in company systems and adhere to regulatory and internal standards.
• Participate in training and education programs to enhance claim-handling skills.
• Travel as needed for onsite investigations or meetings.
• Maintain punctual attendance according to an assigned work schedule at a Company-approved work location.

Skills

Verbal communication

Written communication

Time management

Interpersonal skills

Information gathering

Education

Bachelor’s degree or equivalent

Job description

Auto-Owners Insurance in Mesa, AZ is seeking a Casualty Claims professional to investigate, analyze policy language, and negotiate settlements. The role demands attention to detail and the ability to work collaboratively with insureds, agents, and internal teams.

The position requires 1+ year claims experience, a bachelor’s degree, and strong communication skills. A merit-based work-from-home program follows in-person training, with occasional travel for onsite investigations.