Remote Caregiver Success Partner

Sharecare; Augusta (ME); Remote; USD 19,286 - 27,552; Full time

Job summary

Sharecare, a leading digital health company, seeks a Care Partner for CareLinx to ensure a smooth caregiver journey from onboarding through placement. You will build trusted relationships, coach caregivers, and coordinate matches with members, enabling successful care delivery and growth on the platform.

The role emphasizes strong communication, empathy, and proactive engagement to maximize caregiver success and satisfaction across programs while working in a remote environment.

Qualifications

• At least one year of experience in customer service, recruitment, account management, or caregiver support.
• HS diploma or equivalent.
• Strong communication skills with the ability to engage, listen, and support caregivers.
• Excellent organizational skills and attention to detail.
• Ability to work independently and manage time effectively in a remote environment.
• Strong relationship management skills with a passion for customer service.

Responsibilities

• Conduct interviews to ensure applicants align with CareLinx values and culture, representing the platform throughout the hiring process.
• Manage and negotiate job offers, including terms and delivery, for selected caregivers.
• Provide an engaging and supportive experience for caregivers, answering questions, addressing concerns, and inspiring confidence in their journey with CareLinx.
• Partner with CareLinx Onboarding Specialists to ensure caregivers are fully prepared for their first shift.
• Train caregivers on updates to the CareLinx platform, empowering them to create the experience they desire.

Skills

Strong communication

Empathy and patience

Excellent organizational

Relationship management

Independent worker

Education

HS diploma or equivalent

Job description

Sharecare, a leading digital health company, seeks a Care Partner for CareLinx to ensure a smooth caregiver journey from onboarding through placement. You will build trusted relationships, coach caregivers, and coordinate matches with members, enabling successful care delivery and growth on the platform.

The role emphasizes strong communication, empathy, and proactive engagement to maximize caregiver success and satisfaction across programs while working in a remote environment.