Remote Care Onboarding Billing Specialist

Lyra Health, Inc.; United States; À distance; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Comprehensive healthcare coverage

Lyra for Lyrians coaching & therapy

Equity in the company (RSUs)

Generous PTO including vacation & sick

Parental leave

401K with matching

Monthly tech allowance

Résumé du poste

Lyra Health, Inc. is seeking a full-time Billing Specialist to guide caregivers through onboarding, focusing on financial and insurance aspects of starting care. You will help families understand benefits, estimated costs, and payment options while coordinating with insurers.

The role emphasizes empathy, clarity, and collaboration to ensure a smooth experience. Ideal candidates are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance.

Qualifications

• 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred)
• Working knowledge of health insurance terminology, benefit structures, and prior authorization processes
• Experience with Prior Authorization cost-control process
• Strong verbal and written communication skills
• Ability to work independently in a remote environment while managing multiple priorities
• Full-time resident of the United States

Responsabilités

• Serve as the primary financial contact for caregivers during onboarding into behavioral health services
• Review and explain insurance benefit coverage and Lyra Health's estimated costs for care in a clear, compassionate manner
• Answer initial financial and insurance-related questions, escalating or redirecting to the family's insurance plan for detailed inquiries
• Provide transparent payment information and outline available payment options
• Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
• Maintain accurate documentation of all caregiver interactions in Lyra Health's systems
• Uphold HIPAA and privacy compliance standards in all communications

Connaissances

Healthcare customer service

Prior authorization knowledge

Communication skills

Remote work capability

Multitasking

Formation

High school diploma or equivalent

Associate/Bachelor degree preferred

Description du poste

Lyra Health, Inc. is seeking a full-time Billing Specialist to guide caregivers through onboarding, focusing on financial and insurance aspects of starting care. You will help families understand benefits, estimated costs, and payment options while coordinating with insurers.

The role emphasizes empathy, clarity, and collaboration to ensure a smooth experience. Ideal candidates are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance.