Billing Onboarding Specialist — Remote

Remote; San Francisco (CA); À distance; USD 65 000 - 90 000; Plein temps

Résumé du poste

Lyra Health is seeking a Billing Ops Associate to guide families through onboarding, explaining benefit coverage and estimated costs for behavioral health care. You will serve as the financial contact, answer questions, and ensure clear payment options while maintaining HIPAA compliance.

Ideal candidates are empathetic, detail-oriented, with experience in healthcare billing or insurance verification and the ability to work remotely in a fast-paced environment.

Qualifications

• 2+ years in healthcare customer service, patient access, medical billing, or insurance verification (pediatric/behavioral health preferred)
• Knowledge of health insurance terminology, benefit structures, and prior authorization processes
• Experience with Prior Authorization cost-control process
• Strong verbal and written communication skills
• Ability to work independently in a remote environment while managing multiple priorities
• High school diploma or equivalent; associate/bachelor preferred
• Full-time resident of the United States

Responsabilités

• Serve as the primary financial contact for caregivers during onboarding into behavioral health services
• Review and explain insurance benefit coverage and Lyra Health's estimated costs for care in a clear, compassionate manner
• Answer initial financial and insurance-related questions, escalating or redirecting to the family's insurance plan for detailed inquiries
• Provide transparent payment information and outline available payment options
• Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
• Maintain accurate documentation of all caregiver interactions in Lyra Health's systems
• Uphold HIPAA and privacy compliance standards in all communications

Connaissances

Healthcare customer service

Prior authorization knowledge

Verbal & written communication

Remote work ability

Formation

High school diploma

Associate or Bachelor in healthcare administration or related field

Description du poste

Lyra Health is seeking a Billing Ops Associate to guide families through onboarding, explaining benefit coverage and estimated costs for behavioral health care. You will serve as the financial contact, answer questions, and ensure clear payment options while maintaining HIPAA compliance.

Ideal candidates are empathetic, detail-oriented, with experience in healthcare billing or insurance verification and the ability to work remotely in a fast-paced environment.