Remote Care Navigator - Health Access and Support

UnitedHealth Group; Atlanta (GA); Remote; USD 28,000 - 50,000; Full time

Job summary

UnitedHealth Group in Georgia is seeking a Telephonic Care Navigator to join our remote team. The role is full-time, Monday–Friday, with 9:00 am–5:30 pm local hours and occasional overtime.

You will educate members, schedule appointments, connect them with resources, maintain HIPAA compliance, and meet quality and performance metrics while delivering top-tier customer service. Training consists of 4 weeks (2 classroom, 2 on-the-job) with hours 9:00 am–5:30 pm EST; remote workers must have a

Qualifications

• High School Diploma or equivalent work experience.
• Must be 18 years or older.
• 1+ years of call center and/or telephonic customer service experience.
• 1+ years of professional office experience using telephone and computer.
• Healthcare/insurance or social work/community outreach experience preferred.
• Experience with Microsoft Word, Excel and Outlook.
• Ability to work from home with high-speed internet.
• Willingness to work full-time, 8-hour shifts, Mon–Fri, with possible overtime.

Responsibilities

• Outreach to DSNP/CSNP members via multiple channels.
• Educate members on gaps in care and help close gaps by scheduling appointments.
• Assist members with social determinants of health and link to resources.
• Ensure members have access to PCP and follow program guidelines.
• Maintain schedule adherence and strong attendance.
• Provide excellent customer service to members and providers.
• Maintain confidentiality of health information under HIPAA.
• Meet quality and performance metrics.
• Comply with training and security requirements.

Skills

Call center experience

Phone support

Healthcare knowledge

Home-based work

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

UnitedHealth Group in Georgia is seeking a Telephonic Care Navigator to join our remote team. The role is full-time, Monday–Friday, with 9:00 am–5:30 pm local hours and occasional overtime.

You will educate members, schedule appointments, connect them with resources, maintain HIPAA compliance, and meet quality and performance metrics while delivering top-tier customer service. Training consists of 4 weeks (2 classroom, 2 on-the-job) with hours 9:00 am–5:30 pm EST; remote workers must have a