Remote Care Coordinator – Cardiac

seamlessassist; Dallas (TX); Remote; USD 35,817 - 44,083; Full time

Job summary

A healthcare organization based in the Dallas/Fort Worth area is hiring virtual Care Coordinators to support patients with cardiac conditions, primarily congestive heart failure. This full-time position, which is 100% remote, requires strong communication skills and a background in care coordination. The role involves telephonic outreach, patient assessments, and collaboration with healthcare professionals to improve patient outcomes. Competitive compensation of $26–$32/hour based on qualifications.

Qualifications

• 2 years of experience in care coordination or case management.
• Ability to work independently in a remote environment.
• Knowledge of chronic conditions and associated comorbidities.

Responsibilities

• Conduct telephonic outreach to patients with cardiac conditions.
• Maintain a caseload using risk stratification.
• Document interventions and care plans in care management platform.

Skills

Interpersonal communication

Remote work efficiency

Technological proficiency

Education

Active Medical Assistant certification

Experience in care coordination

Tools

Care coordination software

Electronic Health Records (EHRs)

Job description

About Cardiac Care Alliance (CCA)

Cardiac Care Alliance is a Management Services Organization (MSO) committed to building a high-performance cardiovascular network. We partner with independent cardiologists to deliver value-based care (VBC) models that complement traditional fee-for-service delivery. Our mission is to improve patient access, clinical outcomes, and overall experience through proactive care coordination and evidence-based interventions.

Position Summary

CCA is hiring full-time virtual Care Coordinators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This role is integral to our population health initiatives — proactively supporting at‑risk patients with data‑informed outreach, continuity of care, and patient‑centered engagement.

This role will focus on supporting Principal Care Management (PCM), Chronic Care Management (CCM), and Transitional Care Management (TCM) services via telephonic outreach and technology‑enabled documentation platforms. Care Coordinators work collaboratively with a team of Registered Nurses and Cardiologists, escalating clinical concerns and complex care needs as appropriate.

This position does not require RN licensure, but candidates must have strong clinical acumen, attention to detail, and the ability to navigate complex care environments.

Key Responsibilities

• Conduct structured telephonic outreach to CHF patients and other complex cardiac patients
• Maintain a caseload of assigned patients, using risk stratification to prioritize care
• Complete initial assessments and timely follow‑ups addressing current symptoms, medication regimen and adherence, functional and psychosocial status
• Assess home safety and social determinants of health (SDOH) barriers, including transportation, food insecurity, housing instability, and caregiver support; elevate resource needs where appropriate
• Advance care planning needs and specialty care follow‑up
• Review and act on population health dashboards to address care gaps (annual wellness visits, missing labs, lack of symptom monitoring, etc.)
• Provide ongoing patient education and promote evidence‑based self‑management strategies for CHF
• Monitor for signs of worsening conditions or gaps in care, and elevate as needed
• Support transitional care follow‑up within 48 hours post‑discharge, focusing on medication reconciliation, red‑flag symptom screening, and appointment scheduling
• Document time, interventions, care plans, and patient goals in the care management platform in alignment with CMS billing standards
• Maintain proactive communication with RNs, Cardiologists, PCP offices, and other clinical partners

Scope of Work – Limitations

This role is non-clinical in license and does not include:

• Clinical assessment or medical diagnosis
• Medication prescribing or adjustments
• Interpretation of diagnostic results (labs, imaging, EKGs, etc.)
• Clinical triage or emergency response
• Home visits or in‑person patient contact
• Billing or coding responsibilities beyond required documentation

All clinical decision‑making, care plan authorization, and treatment recommendations are made by licensed providers and/or supervising RNs.

Qualifications

Required:

• Active Medical Assistant (MA) certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience)
• Minimum 2 years of experience in care coordination, case management, or ambulatory care
• Strong interpersonal communication skills and ability to build rapport by phone
• Familiarity with CMS PCM, CCM, and/or TCM program requirements
• Technologically proficient with care coordination software or EHRs
• Ability to work independently and efficiently in a remote environment

Preferred:

• Knowledge of chronic conditions, especially heart failure and associated comorbidities
• Based in or familiar with the Dallas/Fort Worth region
• Bilingual (Spanish/English)

Position Details

• Employment Type: Full-Time, 1099 Contract
• Schedule: 40 hours per week, Monday–Friday (flexible business hours)
• Compensation: $26–$32/hour (based on experience and qualifications)
• Work Environment: 100% Remote (Dallas/Fort Worth area preferred)
• Potential for ongoing engagement or full-time employment for the right candidate
• Must have a dedicated, private workspace suitable for handling PHI, a secure internet connection, and comply with HIPAA and patient privacy policies at all times