Remote Care Management Regional Lead

Unitedhealthcare; Meridian (ID); Remote; USD 92,000 - 164,000; Full time

Job summary

UnitedHealthcare in Idaho is seeking a skilled Case Manager Manager to lead staff across designated departments and regions. The role requires an Idaho license (RN/PA/LCSW/LMSW/LSW), 3+ years in healthcare case management, and the ability to present to leadership while driving process improvements.

You will mentor teams, manage performance, ensure contractual requirements, and coordinate cross-department initiatives to improve member outcomes.

Qualifications

• Current and unrestricted Idaho license as RN, PA, LCSW, LMSW, or LSW.
• 3+ years of case management experience in healthcare.
• 1+ years presenting to leadership/management.
• 1+ years analyzing and recommending process improvements.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Selects, mentors and supports staff in designated departments and region.
• Develops clear goals for performance management and communicates expectations.
• Understand contractual requirements to meet member needs.
• Identify and prioritize process improvement projects and implement changes.
• Ensure standardized execution of workflow processes including audits and quality reviews.
• Collaborate with Health Services team to ensure member outcomes.
• Coordinate workflow with other departments and implement plans.
• Lead training and coaching of direct reports.
• Conduct bi-annual field visits to observe and mentor.
• Collaborate with leaders across Optum and UHG and interact with Medical Directors and other stakeholders.

Skills

Case management

Leadership presentation

Process improvement analysis

Education

Idaho professional license (RN/PA/LCSW/LMSW/LSW)

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

UnitedHealthcare in Idaho is seeking a skilled Case Manager Manager to lead staff across designated departments and regions. The role requires an Idaho license (RN/PA/LCSW/LMSW/LSW), 3+ years in healthcare case management, and the ability to present to leadership while driving process improvements.

You will mentor teams, manage performance, ensure contractual requirements, and coordinate cross-department initiatives to improve member outcomes.