Remote Care Management Coordinator

Tufts Medicine; Massachusetts; Remote; USD 28,000 - 35,000; Full time

Job summary

Tufts Medicine is seeking a Care Management Support Specialist to join our Integrated Network. This remote role supports ambulatory care management, triages referrals, and collaborates with plans and community partners.

Local MA travel may be required for occasional on-site meetings. The position emphasizes documentation in EPIC, data reporting, and cross-team collaboration to ensure coordinated patient care across the continuum.

Qualifications

• High School Diploma or equivalent.
• Two (2) years of clinical setting experience.
• College degree OR Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
• Four (2) years of clinical setting experience.
• Experience working in the human services field.

Responsibilities

• Triage referrals within the EPIC Compass Rose platform for Ambulatory Care Management.
• Ensure referral work queues are up to date and meet established timeframes for assignment turnaround.
• Complete required documentation in EPIC and other department-sponsored databases.
• Operate as the care management referrals subject matter expert; be a resource to team members and staff.
• Act as the primary contact for internal and external collaterals (health plans, practices, hospitals, Community Partners).
• Develop professional relationships with internal and external collaterals; engage with service orientation.
• Respond promptly to requests and leverage team members when appropriate.
• Run and reconcile regularly scheduled reports for the care management team (discharge/admission data).
• Run reports for management review and analyze program trends and referral volume.
• Collaborate with management to optimize workflows and meet patient needs.
• Train staff on systems for coverage and onboarding purposes.
• Maintain collaborative relationships to support organizational goals.

Skills

Customer-focused interpersonal skills

Independent work

Ability to influence and negotiate

Microsoft Excel proficiency

Ability to work in dynamic environment

Education

High School Diploma or equivalent

College degree or Medical Assistant certification

Tools

EPIC Compass Rose

EPIC documentation

Microsoft Office

Job description

Tufts Medicine is seeking a Care Management Support Specialist to join our Integrated Network. This remote role supports ambulatory care management, triages referrals, and collaborates with plans and community partners.

Local MA travel may be required for occasional on-site meetings. The position emphasizes documentation in EPIC, data reporting, and cross-team collaboration to ensure coordinated patient care across the continuum.