Remote Care Coordinator, Patient Access & Reimbursement

Cardinal Health, Inc.; Northern (KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health in Kentucky is seeking a Coordinator, Individualized Care to guide patients through access to therapy via Reimbursement Support Services. You will coordinate referrals, verify insurance benefits and liaise with payers, specialty pharmacies, support organizations and physicians to facilitate coverage and timely dispensing.

The role answers inbound questions, provides customer service and expertise, supports a positive patient experience, and handles sensitive data with discretion

Qualifications

• 1-3 years of experience preferred
• High School Diploma, GED or equivalent work experience preferred
• Ability to work Monday-Friday between the hours of 7:00 AM-7:00 PM CST

Responsibilities

• Maintains a current and in-depth understanding of patient therapy’s, prior approval and reimbursement processes and details of health care plans.
• Manages a queue of technical or complex therapy and reimbursement questions from customers and applies judgment in resolving service and problems falling within established limits of authority and knowledge.
• Meets key performance indicators including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and other support organizations as needed regarding inquiries.
• Handles sensitive information and personal data with discretion including prescriptions, personal information, date of birth, financials and insurance information.
• Escalates highly complex and difficult issues as needed to senior team members and Individualize Care leadership.

Skills

Customer service

Communication

Problem resolution

Education

High School Diploma, GED or equivalent work experience

Job description

Cardinal Health in Kentucky is seeking a Coordinator, Individualized Care to guide patients through access to therapy via Reimbursement Support Services. You will coordinate referrals, verify insurance benefits and liaise with payers, specialty pharmacies, support organizations and physicians to facilitate coverage and timely dispensing.

The role answers inbound questions, provides customer service and expertise, supports a positive patient experience, and handles sensitive data with discretion