Remote Care Coordination Team Lead - Behavioral Health

Centene Corporation; Illinois; Hybrid; USD 64,000 - 115,000; Full time

Benefits offered by this job

Health insurance

401K

Stock purchase plans

Tuition reimbursement

Paid time off and holidays

Flexible work arrangements

Job summary

Centene is seeking a Supervising Care Coordination role in Illinois. The position oversees care coordination activities to ensure appropriate services are delivered by the team and providers while maintaining continuity of care across services.

Remote work is primary, with up to 10% travel for meetings; the candidate should have experience with behavioral health populations and hold relevant licensure (LCSW/LMHC/LCPC preferred). Requires a Bachelor's degree and 4+ years of related experience.

Qualifications

• Bachelor's degree required.
• 4+ years of related experience.
• Experience with behavioral health and substance use populations preferred; licensure such as LCSW, LMHC, or LCPC may be required.

Responsibilities

• Monitors and reviews care coordination documentation to ensure compliance with contractual requirements and regulatory guidelines and standards.
• Assigns caseloads to care coordination team based on state and contractual requirements and member needs.
• Works with care management team to ensure effective, appropriate care of the member and addressing member needs.
• Ensures standards of practice and policies are compliant with contractual requirements and regulatory guidelines and standards.
• Educates and provides guidance/resources for the care coordination team to address member/provider issues and concerns.
• Evaluates care coordination team performance and provides feedback on performance, goals, and career milestones.
• Provides coaching to improve continuity of care across services.
• Assists with onboarding, hiring, and training care coordination team members.
• Oversees telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources.
• Ensures adherence to service levels, quality and KPI expectations.
• Leads and champions change within scope of responsibility.
• Performs other duties as assigned.
• Complies with all policies and standards.

Education

Bachelor's degree

4+ years of related experience

Job description

Centene is seeking a Supervising Care Coordination role in Illinois. The position oversees care coordination activities to ensure appropriate services are delivered by the team and providers while maintaining continuity of care across services.

Remote work is primary, with up to 10% travel for meetings; the candidate should have experience with behavioral health populations and hold relevant licensure (LCSW/LMHC/LCPC preferred). Requires a Bachelor's degree and 4+ years of related experience.