Remote Care Coordination Lead - Documentation & QA Coach

Empowering Minds Resour; Maryland; Hybrid; USD 36,000 - 40,000; Part time

Job summary

Empowering Minds Resource Center, Baltimore County, seeks a Part-Time Lead Care Coordinator to supervise Care Coordinators, oversee documentation, and ensure compliance with Maryland Medicaid and BHA requirements.

This leadership role emphasizes coaching, performance guidance, and staff development, with remote work and occasional on-site meetings, and a focus on maintaining high documentation quality across programs.

Qualifications

• Current LMSW license in Maryland, in good standing.
• Experience in care coordination, case management, behavioral health services, or Medicaid-funded programs.
• Knowledge of Maryland Medicaid documentation standards and compliance.
• Experience reviewing case notes and Plans of Care for accuracy and completeness.
• Strong documentation quality assurance and regulatory compliance understanding.
• Ability to provide staff guidance, coaching, and feedback.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency with EHR systems and Microsoft Office.
• Ability to work independently with effective communication.

Responsibilities

• Provide leadership, mentoring, and professional support to Care Coordinators.
• Serve as a resource on documentation requirements and service standards.
• Facilitate check-ins to review documentation, performance, and compliance.
• Provide coaching and constructive feedback to support employee development.
• Assist with onboarding, training, and ongoing professional development of new and existing Care Coordinators.
• Promote consistency in documentation practices, service delivery, and adherence to agency policies.
• Monitor documentation quality, timeliness, productivity expectations, and adherence to program standards.
• Identify performance concerns and provide constructive feedback, coaching, and recommendations for improvement.
• Maintain records of documentation deficiencies, coaching discussions, and employee progress.
• Collaborate with leadership to address accountability and improvement plans.
• Provide input on corrective action decisions supported by evidence.
• Monitor progress after coaching and communicate outcomes to leadership.
• Foster a positive, professional, and accountable team environment.
• Formal disciplinary decisions remain with authorized management in coordination with Human Resources.

Skills

Leadership

Coaching

Documentation review

Regulatory compliance

Communication skills

EHR proficiency

Microsoft Office

Education

Licensed Master Social Worker (LMSW) in Maryland

Tools

EHR systems

Microsoft Office

Job description

Empowering Minds Resource Center, Baltimore County, seeks a Part-Time Lead Care Coordinator to supervise Care Coordinators, oversee documentation, and ensure compliance with Maryland Medicaid and BHA requirements.

This leadership role emphasizes coaching, performance guidance, and staff development, with remote work and occasional on-site meetings, and a focus on maintaining high documentation quality across programs.