Remote Care Coach for Medicare Stars Quality

Humana Inc; Montpelier (VT); Remote; USD 54,000 - 73,000; Full time

Job summary

Humana Inc. is hiring for a Care Coach in a remote capacity to evaluate member needs, coordinate care, and drive interventions across Medicare Advantage populations.

You will engage members, educate on preventive care, and collaborate with care managers and providers to close care gaps and promote adherence.

The role includes training, a 40-hour work week, and a comprehensive benefits package as described in the posting.

Qualifications

• Associate degree required.
• At least two years of direct adult patient care experience.
• Experience collaborating with a healthcare team.
• Strong computer proficiency with electronic medical records.

Responsibilities

• Engage members in Stars and quality initiatives to improve outcomes.
• Conduct proactive telephonic outreach to members.
• Review data to identify clinical, financial, functional, and social needs.
• Educate members about preventive care and connect to resources.
• Collaborate with care managers, providers, and partners to resolve barriers.
• Document assessments and outcomes in applicable systems.
• Follow program, regulatory, and documentation requirements.
• Navigate multiple computer systems in a fast-paced environment.
• Adapt communication to diverse populations and evolving campaigns.

Skills

Care coordination

Healthcare teamwork

Computer proficiency

Education

Associate degree

Tools

Electronic Medical Records

Job description

Humana Inc. is hiring for a Care Coach in a remote capacity to evaluate member needs, coordinate care, and drive interventions across Medicare Advantage populations.

You will engage members, educate on preventive care, and collaborate with care managers and providers to close care gaps and promote adherence.

The role includes training, a 40-hour work week, and a comprehensive benefits package as described in the posting.