Remote CAR-T Operations Leader, Northeast

Novartis; United States; Remote; USD 139,000 - 257,000; Full time

Job summary

Novartis is seeking an Associate Director, Cell Therapy Operations Manager to lead field-based activation, onboarding, and ongoing support for CAR-T centers across the Northeast. This remote and travel-heavy role requires residence within territory and ensures compliant, efficient delivery of therapy.

You will train sites, coordinate logistics, and partner with Quality, Manufacturing, Clinical Operations, and Commercial teams to optimize patient outcomes while maintaining adherence to GxP and

Qualifications

• Bachelor’s degree in science, healthcare, nursing, business, or related discipline.
• Minimum 7 years of healthcare, pharmaceutical, biotechnology, specialty operations, or related industry experience.
• Experience supporting complex healthcare systems, treatment centers, academic medical centers, or multi-site institutions.
• Demonstrated experience in cell therapy operations, specialty therapy operations, or other highly regulated healthcare environments.
• Proven experience training, onboarding, educating, or supporting external healthcare stakeholders.
• Ability to effectively operate within matrixed, cross-functional organizations and influence stakeholders without direct authority.
• Strong project management, problem-solving, and operational execution skills with the ability to manage multiple priorities simultaneously.
• Excellent communication, presentation, and relationship-management skills with internal and external stakeholders.

Responsibilities

• Execute onboarding, training, qualification, and operational readiness activities for CAR-T treatment centers to support successful site activation and patient treatment.
• Serve as the field-based operational lead for assigned treatment centers, supporting ordering, logistics, apheresis collection, product receipt, and treatment workflows.
• Deliver high-quality operational support to treatment centers, care teams, and internal stakeholders to ensure consistent execution of CAR-T processes.
• Resolve complex operational challenges related to ordering, logistics, apheresis collection, product handling, and site readiness.
• Ensure compliance with operational, regulatory, quality, and procedural requirements, supporting ongoing inspection and audit readiness.
• Lead site readiness, operational continuity, and refresher training initiatives to maintain consistent performance and adherence to Novartis standards.
• Partner cross-functionally with Patient Support, Strategic Account Managers, Quality, Manufacturing, Clinical Operations, Medical Affairs, and other stakeholders to align strategy, improve processes, and drive successful patient outcomes.
• Identify operational risks, implement process improvements, manage escalations, and drive continuous improvement initiatives across assigned treatment centers.

Skills

Project management

Problem-solving

Operational execution

Communication

Presentation

Relationship management

Influence without authority

Education

Bachelor's degree in science/healthcare/business

Tools

Microsoft Project

Job description

Novartis is seeking an Associate Director, Cell Therapy Operations Manager to lead field-based activation, onboarding, and ongoing support for CAR-T centers across the Northeast. This remote and travel-heavy role requires residence within territory and ensures compliant, efficient delivery of therapy.

You will train sites, coordinate logistics, and partner with Quality, Manufacturing, Clinical Operations, and Commercial teams to optimize patient outcomes while maintaining adherence to GxP and