Remote Capacity Planning Lead — AI-Driven WFM

Coinbase, Inc.; Augusta (ME); Hybride; USD 109 000 - 128 000; Plein temps

Avantages offerts par ce poste

Equity

Bonus eligibility

Medical, dental, vision

401(k)

Résumé du poste

Coinbase is seeking an L4 Capacity Planning Lead to join our Compliance Workforce Management team. You will translate volume trends and business inputs into actionable capacity plans to meet regulatory demand efficiently, working at the intersection of forecasting, operations, and stakeholder collaboration.

You’ll own forecasts across multiple queues, build AI-assisted capacity models, and create multi-scenario staffing plans while partnering with vendors to meet SLAs and align with budgets and

Qualifications

• Minimum 4 years of relevant experience in Workforce Management, specializing in capacity planning and forecasting.

Responsabilités

• Own forecasts and short-range capacity plans across multiple compliance queues and markets.

Connaissances

Workforce Management

Capacity Planning

Forecasting

Excel/Sheets

Vendor/BPO planning

Data analysis

Cross-functional communication

Generative AI

Looker

SQL

Outils

Looker

SQL

Assembled

Description du poste

Coinbase is seeking an L4 Capacity Planning Lead to join our Compliance Workforce Management team. You will translate volume trends and business inputs into actionable capacity plans to meet regulatory demand efficiently, working at the intersection of forecasting, operations, and stakeholder collaboration.

You’ll own forecasts across multiple queues, build AI-assisted capacity models, and create multi-scenario staffing plans while partnering with vendors to meet SLAs and align with budgets and